Job Title: Guest Relations & Customer Support Executive

Company : Homely Stays Location : Indore Salary : ₹13,000 + ₹2,000 Travelling Allowance Maximum : ₹15,000/month Experience : 1+ Year in Hospitality / Hotel / Guest Relations Working Hours : 10:00 AM - 7:00 PM Working Days : 6 Days a Week Work Mode : Work From Office + Field Visits

About the Role

Homely Stays is looking for a Guest Relations & Customer Support Executive to handle guest communication, resolve queries, coordinate stays, and ensure a smooth guest experience. Key Responsibilities

- Connect with guests over calls and WhatsApp regarding bookings and stay-related queries.
- Handle guest complaints, requests and feedback professionally.
- Coordinate with the operations and property teams for guest requirements.
- Follow up with guests before, during and after their stay.




- Assist guests with check-in/check-out related coordination.
- Visit properties when required to assist guests and coordinate with the on-ground team.
- Maintain guest records and feedback.
- Ensure a positive guest experience and build good customer relationships.

Requirements :

- 1+ year experience in Hospitality / Hotel / Guest Relations / Customer Support preferred. :

- Valuable communication and customer-handling skills.

- Comfortable speaking with guests over calls.

- Comfortable with field visits within Indore .

- Problem-solving and good follow-up skills.

- Basic knowledge of Excel/Google Sheets.

- Two-wheeler preferred.

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person

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