Job Title: Growth & Customer Success Associate

Role Overview

Key Responsibilities

- Build and maintain solid relationships with travel agents onboarded on the Trrip platform

- Engage with agents regularly through calls, WhatsApp, and other communication channels

- Ensure agents remain active and consistently use the platform

- Drive agent activation by encouraging:

- Voucher creation

- Voucher sharing with travellers

- Traveller app downloads

- Send regular reminders, nudges, and follow-ups to maintain engagement

- Identify inactive agents and execute reactivation strategies

- Understand agent pain points and coordinate with internal teams to enhance user experience

- Track agent activity and maintain structured follow-up records

- Educate agents on product value and best practices for effective usage

- Increase overall engagement and usage across the agent base through structured communication

- Support post-onboarding success, retention,



and long-term relationship building

Key Skills & Requirements

- Strong communication and interpersonal skills
- Excellent follow-up and execution ability
- Relationship-building mindset with a customer-first approach
- Ability to influence and drive user actions
- Organized and detail-oriented with tracking and reporting skills
- Comfortable using WhatsApp, CRM tools, and calling as primary engagement channels
- Prior experience in customer success, relationship management, sales, or similar roles is preferred

Who Should Apply

- Individuals who are persistent, proactive, and target-driven
- Those who thrive in fast-paced, execution-heavy roles

Pay: Up to ₹22,000.00 per month

Application Question(s):

- Current CTC

Expected CTC Notice Period

Work Location: In person

📌 Growth & Customer Success Associate (Nagpur)
🏢 Orbitra technologies
📍 Nagpur