31 Oct
|
KM Electronic Cables
|
Usmanpur
31 Oct
KM Electronic Cables
Usmanpur
Key Responsibilities
- Real-Time Resolution : Manage high volumes of inbound queries via live chat and ticketing systems with speed and accuracy.
- Technical Troubleshooting : Diagnose and resolve basic technical issues or account discrepancies reported by users.
- Brand Voice : Maintain a professional, helpful, and engaging tone that aligns with our company’s identity.
- Escalation Management : Identify complex issues and escalate them to the relevant technical or management teams while keeping the customer informed.
- Data Entry & Reporting : Accurately document customer interactions in the CRM to help improve product features and support workflows.
- Feedback Loop : Collect and share customer feedback with the product/marketing teams to drive continuous improvement.
Pay: ₹10,363.43 - ₹20,000.00 per month
Advantages :
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
📌 Customer Service Representative (Usmanpur)
🏢 KM Electronic Cables
📍 Usmanpur