Job title : Customer MDM Functional Expert

- Location : Hyderabad

Opella is the self-care challenger with the purest and third-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally .

Our mission: to bring health in people’s hands by making self-care as simple as it should be for over half a billion consumers worldwide.

At the core of this mission is our 100+ loved brands , our 11,000-solid global team, our 13 best-in-class manufacturing sites and four specialized science and innovation development centers.

Headquartered in France, Opella is the proud maker of many of the world’s most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan.

B Corp certified in multiple markets , we are active players in the journey towards healthier people and planet.

We are looking for a highly skilled Customer MDM functional Expert to act as a functional leader for our global Customer MDM landscape, supporting the evolution of our Customer 360 platform on Informatica IDMC from a consolidation towards a Hub & Spoke model.

In this role, your primary responsibility will be to own the Customer Master Data domain from a business and functional perspective , ensuring that governance, data quality, authoring rules, and integration principles are clearly defined, consistently applied, and understood across the organization.

You will work closely with business stakeholders, data owners, data stewards, and technical delivery teams , acting as a key bridge between business needs and technical capabilities, to translate business needs into robust , scalable MDM solutions. While a solid understanding of IDMC and MDM concepts is required, this role is not primarily hands‑on technical —it requires strong people skills,



facilitation, and decision‑making abilities .

You will play a central role in shaping how Customer data is created, governed, shared, and consumed across the enterprise requiring a strong collaborative and coaching mindset , as you will support and mentor colleagues across the organization.

KEY RESPONSIBILITIES

1. Customer MDM domain ownership

- Act as the functional owner of the Customer Master Data domain , with responsibility for definition, usage rules, and evolution.

- Define and maintain Customer data concepts , business definitions, hierarchies, and relationships in alignment with enterprise needs.

- Clarify authoring vs consumption rules across the Hub & Spoke model.

- Ensure alignment between global standards and local business requirements.

- Serve as the point of escalation for domain‑level data decisions and conflicts .

- Align and prioritize developments based on value identified for the business.

- Help technical team to design, build, and enhance Customer MDM solutions using Informatica IDMC (Customer 360, Reference 360):

- business entities, data models, hierarchies, and relationships.

- Match & merge rules, Survivorship rules, Data quality and cleansing processes

- mappings, workflows, and data transformation processes.

- etc

- Provide leadership and guidance on best practices across the MDM lifecycle.

2. Stakeholder Engagement & Business Alignment





- Partner with business stakeholders (Commercial, Supply, Finance, Digital, etc.) to understand customer data needs, pain points, and priorities.

- Translate business objectives into clear functional MDM requirements , guardrails, and governance decisions.

- Facilitate workshops and working sessions to align on:

- Data ownership

- Data lifecycle

- Data quality expectations

- Integration and usage principles

- Act as a trusted advisor , explaining MDM concepts in business‑friendly language.

3. Data Governance & Stewardship Enablement

- Support and operationalize Customer data governance , working hand‑in‑hand with data owners (GBS) and data stewards (DS), and enforcing data governance policies and standards within the Customer domain.
- Collaborate with data stewards and business stakeholders to define and implement data quality rules and workflows.
- Help establish and monitor data quality KPIs , ensuring they are meaningful for the business.
- Promote accountability and stewardship practices across regions and functions.
- Ensure and maintain metadata, business definitions, data lineage, data dictionaries, and data standards are well documented and adopted.
- Perform data profiling, cleansing, and standardization activities.
- Investigate data issues, perform root cause analysis, and support technical team to implement corrective actions.

4. Functional Design & Technical Enablement

- Partner with business stakeholders to understand data challenges and translate them into technical solutions.
- Collaborate with technical teams to ensure that MDM solutions reflect agreed functional principles , without owning or driving low‑level technical design.
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📌 Customer Mdm Functional Expert (Hyderabad)
🏢 Opella
📍 Hyderabad