Job Title : Hotel Reservation Executive

Location : Manas Lifestyle Resort

- Igatpuri

Reports To : Reservations Manager

Position Overview : Key Responsibilities :

- Reservation Management :

- Process and confirm bookings, modifications, and cancellations in accordance with hotel policies.

- Ensure accuracy of all reservations, including room types, rates, and special requests.

- Customer Service :

- Provide exceptional service to all guests, addressing inquiries and resolving any issues related to reservations.

- Assist guests with information regarding hotel facilities, services, and local attractions.

- Maintain a positive and professional demeanor at all times.

- Coordination and Communication :

- Liaise with other departments (e.g., front desk, housekeeping, sales) to ensure seamless guest experiences.

- Communicate effectively with team members to relay important reservation details and special requests.

- Record Keeping and Reporting :

- Maintain accurate and up-to-date records of all reservations.

- Generate reports on reservation trends, occupancy rates, and other relevant metrics.

- Assist in the preparation of forecasts and occupancy reports as needed.

- Sales and Upselling :

- Identify opportunities to upsell room categories, amenities, and packages.

- Promote special offers and loyalty programs to enhance guest experience and drive revenue.

- Technology and Systems :

- Utilize hotel reservation software and other related systems efficiently.





- Stay updated with system changes and enhancements.

- Compliance and Policies :

- Adhere to all hotel policies and procedures, including those related to reservations, cancellations, and privacy.

- Ensure compliance with health and safety regulations.

Qualifications :

- Education : High school diploma or equivalent; additional qualifications in hospitality management or related field preferred.

- Experience : Previous experience in hotel reservations, front desk, or customer service roles.

- Skills :

- Excellent communication and interpersonal skills.

- Robust organizational and multitasking abilities.

- Proficiency in reservation software and MS Office.

- Ability to work under pressure and in a fast-paced environment.

- Personal Attributes :

- Detail-oriented with a high level of accuracy.

- Customer-focused with a friendly and approachable demeanor.

- Problem-solving skills and a proactive approach to tasks.

Work Environment :

- Primarily office-based in Mumbai
- May require working shifts, weekends, and holidays as per hotel operational needs.

Compensation :

- Competitive salary based on experience.
- Benefits package including health insurance, paid time off, and employee discounts.

Job Types : Full-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits :

- Cell phone reimbursement
- Health insurance
- Leave encashment

Experience :

- total work: 1 year (preferred)

Work Location: In person

📌 Reservation Executive (Igatpuri)
🏢 Manas Lifestyle Resort, Igatpuri
📍 Igatpuri