Role Overview

We are looking for a proactive and result-driven Team Leader to manage and mentor a team of Call Center Executives. In this role, you will oversee daily operations, drive sales conversion performance, control team performance metrics, and build a high-performing customer service team.

Key Responsibilities

- Team Management & Leadership : Lead, support, and develop a diverse team of inbound/outbound call center executives to enhance individual skill sets and productivity.
- Performance & Conversions : Drive strategy to ensure high customer inquiry-to-appointment conversion rates.
- Escalation Handling : Serve as the primary point of contact for complex customer service escalations.
- Reporting & Reviews :



Prepare and deliver weekly and monthly performance review presentations to management.

Key Skills & Qualifications

- Experience : 3+ years of experience in call center team management or operations.
- Technical Skills : Advanced proficiency in MS Excel for operational tracking and reporting.
- Communication : Exceptional verbal and written communication skills with strong escalation management abilities.
- Soft Skills : Goal-oriented mindset, robust leadership, high energy, and a positive attitude under pressure.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Team Leader/supervisor (Durgapur)
🏢 Codeyourbusiness
📍 Durgapur