Full-time

- Department: Validation
- Work Type: In-Office

Company Description : Sectigo is the most innovative provider of certificate lifecycle management (CLM), delivering solutions that help the world’s largest brands simplify how digital trust is managed and scaled. Sectigo’s automated, cloud-native CLM platform issues and manages digital certificates across enterprise environments, enabling organizations to reduce complexity, accelerate time to value, and strengthen security across environments. Sectigo is one of the largest, longest-standing, and most reputable CAs with more than 700,000 customers, including 65% of the Fortune 500. Sectigo holds six combined active leadership seats in the CA/Browser Forum and ETSI and brings two decades of delivering unparalleled digital trust. Simplicity at Scale.

- How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - Support, Excellence, Communication, Teamwork, Integrity, Growth and Openness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you.

We are looking for a Certificate Support Associate to join our growing global team at Sectigo.

- This is a full-time and in-office position, working 5 days a week from our Chennai office at DLF IT Park, Manapakkam.

Here are the core functions, responsibilities, and expectations for this role:





- Triage customer issues related to products, services, and account management.
- Provide clear and accurate information about company products, services, policies, and procedures.
- Document customer interactions, issues, and resolutions accurately in internal systems.
- Independently manage and resolve customer support cases; escalate complex issues when required.
- Collaborate with internal teams such as Technical Support, Validation, Sales, and Operations to ensure customer satisfaction.
- Maintain a high standard of customer service and adhere to defined service level agreements (SLAs).
- Contribute to continuous improvement initiatives by providing feedback on recurring customer issues.
- Perform other duties as assigned, aligned with company initiatives and business needs.
- Additional tasks associated with this position may be assigned in response to company initiatives and business needs.

Qualifications : Education :

- Bachelor’s degree in business, communications, information technology, a related field, or equivalent practical experience is strongly preferred.

Experience :

- Fresher or Minimum of 1 year of experience in customer support, help desk, or call center environments is required.
- Excellent verbal and written communication skills.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.




- High attention to detail and accuracy in documenting customer interactions.
- Self-motivated and capable of working with mínimal supervision.
- This is an in-office position - 24/7 shift at our office in Chennai (Office Address: Block 8, 5th Floor, DLF Cybercity, 1/124, Mount Poonamallee Road, Manapakkam, Chennai - 600089)
- Familiarity with CRM, ticketing, or customer support tools.
- Keyboard proficiency.
- Prior experience in a compliance-driven or regulated environment is a plus.
- Knowledge of cybersecurity, SSL/TLS, or technical products is an added advantage but not mandatory.

Additional Information : Sectigo is an Equal Opportunity Employer.

At Sectigo, we are committed to providing equal opportunities throughout your career. We hire and promote the most qualified individuals based on their skills, experience, job requirements, and business needs. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability, pregnancy, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable laws in the countries where we operate.

Our “One Sectigo” culture fosters a solid sense of belonging and supports a respectful, inclusive workplace free from discrimination and harassment.

Use of Artificial Intelligence (AI) in Our Hiring Process at Sectigo : To enhance your experience, Sectigo may use Artificial Intelligence (AI) tools during the recruitment process. We are committed to using AI responsibly and transparently, ensuring fairness, accuracy, and human oversight at every stage.

Global team. Global reach. Global impact.

- At Sectigo, we believe doing valuable is good business. Our strength and our success come from our team of passionate,

📌 Certificate Support Associate (Chennai)
🏢 Sectigo
📍 Chennai