Job Summary We are seeking a customer-oriented Helpdesk Executive to provide first-level technical support and assistance to users. The role involves troubleshooting hardware, software, and network issues while ensuring timely resolution and excellent customer service. Key Responsibilities - Log, track, and manage incidents and service requests in the helpdesk system - Resolve issues within defined SLAs and escalate complex problems to higher-level support teams - Install, configure, and support desktops, laptops, printers, and peripherals - Assist users with password resets, access issues, and basic system usage - Follow standard operating procedures (SOPs) and ITIL processes - Provide regular updates to users on ticket status and resolution - Maintain documentation, FAQs, and knowledge base articles Required Skills & Qualifications - Diploma or Bachelor’s degree in IT, Computer Science,



or related field - 0-3 years of experience in IT support, helpdesk, or service desk roles - Good knowledge of Windows/macOS, MS Office, and basic networking concepts - Familiarity with ticketing tools (ServiceNow, Freshdesk, Jira, Zoho Desk, etc.) - Robust communication and customer service skills - Ability to work in shifts and handle multiple issues simultaneously Preferred Qualifications - IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications - Knowledge of basic cybersecurity practices and endpoint security Key Competencies - Problem-solving and analytical thinking - Patience and empathy in customer interactions - Time management and attention to detail - Team collaboration Pay: ₹15,000.00 - ₹18,000.00 per month Work Location: In person

📌 Helpdesk Executive (Nashik)
🏢 QTONET PRIVATE
📍 Nashik