Date live: 05/14/2026

Business Area: India COO Customer Care BUK

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-(phone hidden)

Embark on a transformative journey as a Vice President - Fraud Operations at Barclays, where you'll play a pivotal role in shaping the future. In this role, you'll be responsible have to lead and develop a highly engaged team, pioneering an omni channel experience to achieve consistently excellent customer outcomes. Along with the same, build and maintain your team’s capability to deliver excellent customer outcomes through identifying, understanding, and meeting customer needs both internally and externally, using available tools and enablers to grow business performance.

Key critical skills required for this role include:

- Experience into Fraud Ops, Retail Banking & Complaints is required.

- Hands on experience at a senior managerial level of working with teams across multiple processes and sites. Head count of 50+.

- Large Fraud Operations shop for an international bank in both US & UK environments.

- Should have in-depth understanding and extensive hands-on experience in managing:

- Vulnerability

- Fraud Strategy

- Regulated activities

- Have an excellent understanding of US/UK Fraud inbound/outbound/back office dynamics.

Good to have skills:

- Demonstrated strong leadership skills through established coaching technique and aware of continuous improvement methodologies.
- Experienced leader with good people understanding through available support framework.
- Strong industry understanding and hold of business processes and operating procedures.
- Understanding of relevant legislation and other regulatory requirements.
- Experience in process design /redesign and associated tools such as LEAN, six sigma.




- Exposure to strategic planning.
- Experience of working in large, complex organizations and across different cultures.

You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital technology, as well as job-specific technical skills.

This role is based out of Noida and Gurgaon as per business needs.

Purpose of the role

To lead and develop a highly engaged team, pioneering an omni channel experience to achieve consistently excellent customer outcomes. Build and maintain your team’s capability to deliver excellent customer outcomes through identifying, understanding, and meeting customer needs both internally and externally, using available tools and enablers to grow business performance.

Accountabilities

- Customer service to create excellent customer satisfaction and positively influence NPS (Net Promoter Scores), act as an ambassador for Barclays externally and internally, creating connections and growth for customers.
- Identification and maintenance of active performance management standards across the team, communicating to and inspiring colleagues to be commercially minded, achieve goals and expectations, measure them frequently and honestly to ensure personal growth and support early identification and intervention where required.
- Day to day running of the business,



using internal and external insights to develop an effective business plan, making evaluative judgments to support customers with their financial needs and drive long term sustainable revenue growth in your area.
- Market research to understand market trends, competitive landscape, and regulatory changes to identify market opportunities.
- Cultivation of a resolution culture where leaders and colleagues are customer advocates and are empowered to deal with customer requests fairly at first point of contact.
- Creation of an empowering setting, bringing together and supporting a community of colleagues who care about Customers, Colleagues and Outcomes.
- Operational performance of allocated sites and surrounding touchpoints. Ensuring operational and risk frameworks are adhered to for all direct reports, including observations.
- Creation of a culture which enables focus on building deeper relationships with customers and contribute to the overall success of Barclays.

Vice President Expectations

- To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
- If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
- If the position has leadership responsib

📌 Vice President - Fraud Operations (Noida)
🏢 Barclays
📍 Noida