Job Description — Reservation Executive (Suviraj Hotels)

The Reservation Executive is responsible for handling room bookings, managing guest inquiries, and ensuring smooth reservation operations to maximize hotel occupancy and revenue. Key Responsibilities

## Reservation Handling

- Provide accurate information about room types, rates, and hotel facilities
- Assist guests with booking modifications, cancellations, and special requests
- Confirm reservations and send confirmation details to guests

## System Management

- Update reservations in the hotel PMS (Property Management System)
- Maintain accurate guest profiles and booking records
- Monitor room availability and inventory daily
- Coordinate with front office and housekeeping for room status

## Guest Communication

- Respond to guest inquiries professionally and promptly
- Assist guests with group bookings and corporate reservations
- Handle special requests (early check-in, late check-out, extra beds, etc.)
- Provide information about hotel policies and services

## Revenue & Sales Support

- Promote hotel packages, offers, and upgrades
- Follow up on pending bookings and inquiries
- Work to achieve occupancy and revenue targets
- Coordinate with sales team for group and corporate bookings





## Coordination with Departments

- Coordinate with:

- Front Office

- Sales Team

- Housekeeping

- Accounts Department

- Ensure smooth guest arrival and departure planning # Key Skills Required

- Good communication and interpersonal skills

- Customer service orientation

- Attention to detail

- Problem-solving ability

- Sales and upselling skills # Qualification & Experience

- Graduate / Diploma in Hotel Management (preferred)

- 1-3 years experience in hotel reservations or front office

# Working Conditions

- Rotational shifts
- Weekend & holiday duty
- Fast-paced hotel workplace

# Performance Indicators

- Occupancy rate improvement
- Reservation accuracy
- Guest satisfaction
- Response time to inquiries
- Upselling revenue

Pay: ₹9,736.40 - ₹18,000.00 per month

Benefits :

- Food provided
- Provident Fund

Ability to commute/relocate:

- Puri, Orissa: Reliably commute or planning to relocate before starting work (preferred)

Experience :

- Front Office: 2 years (required)

Location :

- Puri, Orissa (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)

Work Location: In person

📌 Reservation Executive (Puri)
🏢 Suviraj Hotels
📍 Puri