Company Location: Hilite Business Park, Kozhikode (Calicut), Kerala

Operations Manager - Manshar Group of Companies

Company : Manshar Group of Companies

Job Type : Full-Time Location :Hilite Business Park, Kozhikode (Calicut), Kerala Experience Required : Minimum 2+ Years Education**: Bachelor's Degree (MBA preferred)

About Manshar Group of Companies

Manshar Group of Companies is a diversified organization operating in education, healthcare, training, and digital services. We are committed to delivering quality services through innovation, operational excellence, and customer satisfaction.

Our Business Divisions1. Ilmeazy E-Learning App

An online education platform offering:

- Online Madrasa (LKG to Grade 10)
- Online Preschool Programs

1. Manshar Heal

A Ruqyah healing and Islamic wellness platform providing consultation, healing programs, awareness, and educational services.

1. Manshar Training Institute

A professional training institute offering skill development, certification programs, workshops, and career-focused courses.

We are seeking a proactive and highly organized Operations Manager to oversee and coordinate the day-to-day operations across all business divisions.

Position Summary

The Operations Manager will be responsible for managing, coordinating, and monitoring the performance of all departments within Manshar Group. The role requires strong leadership, operational planning, reporting, cross-functional coordination, and continuous process improvement.

Key ResponsibilitiesOperations Management

- Oversee daily operations across all business units.
- Ensure smooth coordination between departments.
- Develop and implement Standard Operating Procedures (SOPs).
- Improve operational efficiency and workflow.
- Monitor project timelines and departmental deliverables.




- Ensure compliance with company policies and quality standards.

Department Coordination

Coordinate and monitor the following departments: Ilmeazy E-Learning

- Online Madrasa
- Academic Tuition
- Preschool
- Teachers & Academic Coordinators
- Student Support

Manshar Heal

- Ruqyah Consultation
- Appointment Coordination
- Client Support
- Program Management
- Marketing Coordination

Training Institute

- Course Management
- Trainers
- Student Admissions
- Certification Process
- Learning Support

Corporate Departments

- Marketing
- Digital Marketing
- Sales & Admissions
- HR
- Administration
- Finance
- Customer Support
- IT Support
- Content Development
- Graphic Design
- Video Production

Performance Management

- Collect daily, weekly, and monthly reports.
- Monitor departmental KPIs.
- Analyze business performance.
- Identify operational gaps.
- Recommend corrective actions.
- Present reports to management.

Team Leadership

- Supervise department heads.
- Conduct weekly review meetings.
- Monitor employee productivity.
- Resolve operational issues.
- Support recruitment and onboarding.
- Promote teamwork and accountability.

Business Development Support

- Coordinate new business initiatives.
- Assist in launching new programs.
- Support operational planning for expansion.
- Ensure successful execution of strategic projects.

Marketing Coordination

Coordinate with marketing teams regarding:

- Digital marketing campaigns




- Lead generation
- Admissions campaigns
- Brand awareness
- Social media strategy
- Website updates
- Campaign reporting

Content & Communication

Coordinate the development of:

- Educational content
- Marketing content
- Social media content
- Website content
- Training materials
- Presentation materials

Ensure content quality, consistency, and timely delivery.

Technology & Reporting

- Maintain operational dashboards.
- Prepare Excel reports.
- Develop PowerPoint presentations.
- Coordinate CRM updates.
- Monitor automation initiatives.
- Improve reporting systems.

Key Performance Areas (KPA)1. Operations Excellence

- Effective daily operations
- SOP implementation
- Process optimization

1. Department Coordination

- Cross-functional communication
- Timely follow-up
- Project execution

- Business Performance

- Productivity improvement
- Operational efficiency
- Cost optimization

- Team Management

- Employee engagement
- Staff productivity
- Performance monitoring

- Reporting & Analytics

- Daily reporting
- Weekly dashboards
- Monthly management reports
- Data accuracy

- Customer Experience

- Student satisfaction
- Parent satisfaction
- Client satisfaction
- Complaint resolution

- Marketing & Growth Support

- Campaign coordination
- Lead management
- Admissions support
- Brand visibility

Key Performance Indicators (KPI)Operations

- 95% on-time completion of operational tasks
- 100% departmental reporting compliance
- 90% SOP adherence
- Reduction in operational delays

Reporting

- Daily reports submitted on time
- Weekly performance dashboard
- Monthly management report
- Report accuracy above 98%

Team Performance

- Employee attendance above 95%
- Task completi

📌 Operations Manager (Kozhikode)
🏢 Manshar Edtech
📍 Kozhikode