Introduction:

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging. How you'll make an impact

Responsibilities

- Initiate the review process for each account within the required timeframe and deliver the final report on schedule, in alignment with expected timelines.
- Continuously monitor report quality, identify any gaps in the reports or review process, and take corrective action where needed.
- Track new report requests, understand business requirements, and ensure strict adherence to the Standard Operating Procedure (SOP) throughout the process.
- Develop a strong understanding of the end-to-end process flow, key process components, and report requirements, while identifying any website-related gaps that may impact the process.
- Perform all other duties as assigned.

About you:

Qualifications

Education

- Graduate
- Any bachelor's degree preferred

Experience

- 3-5 years of experience in the insurance industry and brokerage operations.




- Good understanding of insurance/brokerage processes and various support service functions.
- Strong analytical and problem-solving skills with attention to detail.
- Valuable analytical skills.

Certifications / Training
- Customer Service (Need to Have)
- Insurance Domain Knowledge (Good to Have)

Skills

- Excellent Communication & Interpersonal Skills
- Problem-Solving Skills
- Time Management Skills
- Technical Skills
- Empathy
- Adaptability
- Attention to Detail
- Teamwork
- Resilience

Competencies

- Communication & Customer Focus
- Problem Solving & Collaboration
- Proactiveness & Innovation
- Accountability & Flexibility
- Planning & Prioritization

Compensation and benefits:

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, .

- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

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