1 Excellent spoken English Clear, confident verbal communication. Can understand UK/British-style accent.
2 Excellent written English Qualified email writing, correct grammar and clear customer communication.
KEY RESPONSIBILITIES
- Answer inbound customer calls and email enquiries.
- Process orders and follow up on stock, dispatch and delivery.
- Coordinate with warehouse, logistics and internal teams.
- Handle order amendments, refunds and customer issues.
- Maintain accurate records and complete written follow-ups.
IDEAL BACKGROUND
- Customer service, ecommerce, order processing or B2B support.
- Confident handling customers by telephone and email.
- Comfortable using Outlook, Excel and ecommerce/business systems (Shopify).
- Organised, accurate and able to prioritise multiple customer queries.
- Interested in a stable, long-term position.
Additional Details :
- Work Location: Thane
- Work Mode: Work from Office
- Working Days: Monday to Friday (5 days a week)
- Experience: 2–3 years
- Gender Preference: Male
- Working Hours:
o UK Summer Time: 11:30 AM – 10:30 PM IST
o UK Winter Time: 12:30 PM – 11:30 PM IST
- Leave Policy: UK bank holidays plus 1 day of leave per month
- Payroll: On-roll
- Interview Process: Telephonic interview followed by a face-to-face interview
Interested can share updated cv to Saloni Pimenta on
[email protected] or What's app : (phone hidden)
📌 Hiring For Inbound Customer Service At Thane
🏢 Talisman HR Solutions
📍 Thane