Title: Business Specialist, Operational Transformation & Improvement Sector: IT & Services Consulting
Permanent Work From Home (Anywhere in India)
Duration: 1-Year Contract - Renewable
Working Hours: Monday to Friday, Eastern Standard Time Zone

The Operational Transformation & Improvement team is looking for a curious and motivated Business Specialist to help improve how we work. Reporting to the Director, Customer Success & Operations Improvement, you will work with business stakeholders and subject matter experts to identify opportunities, analyze processes, develop solutions, and lead improvement initiatives from idea through implementation. You will focus on improving operational processes within assigned business areas by using data, process analysis, automation, and AI. Your goal is to simplify work, improve quality and efficiency, and deliver measurable business results.

Lead operational improvement initiatives for specific business processes, workflows, or business challenges.
Work with business stakeholders and subject matter experts to understand current processes and identify improvement opportunities.
Analyze operational data, performance metrics, and business requirements to identify root causes and recommend solutions.
Design and document improved processes, business requirements, and business rules.




Coordinate implementation activities and help ensure successful delivery of process improvements.
Create reports, dashboards, and success metrics to measure business outcomes and performance.
Develop insights and recommendations that support business decision-making and continuous improvement.
Coordinate user testing and support issue resolution during implementations.
Act as a liaison between business teams and support functions, including Technology and Operations teams.
Maintain process documentation, standard operating procedures, and related policies.
Support change management activities, including communications, training, and user adoption.
Identify opportunities to use data, analytics, automation, and AI to improve operational efficiency and effectiveness.

3+ years of business, operations, process improvement, or related experience.

- Experience leading operational improvement initiatives or business process enhancements.
- Strong problem-solving skills and experience designing and implementing business solutions.
- Experience working with business processes and process documentation.
- Robust analytical skills with the ability to turn data into actionable recommendations.
- Proficiency with Microsoft Office applications, including Excel, Outlook, Word, PowerPoint, and Visio. Experience with Power BI is considered an asset.

📌 Business Specialist - Automation (Permanent) (India)
🏢 Evlv
📍 India