Role Title: AVP, H&W; Business Analyst (L10)
Synchrony (NYSE: SYF) is a leading consumer financing company that has been at the heart of American commerce and opportunity for nearly a century. Synchrony delivers credit and banking products that empower tens of millions of consumers to improve their financial lives and access what matters most. Leveraging innovative solutions that are shaping the future of retail commerce, Synchrony supports the growth and success of some of the nation's most respected brands, alongside hundreds of thousands of small and midsize businesses, including health and wellness providers. Committed to excellence in service and culture, Synchrony is proud to be named as #3 as a Great Place to Work® in India and is honored to be ranked the #1 Best Company to Work For® in the U.S. by Fortune magazine and Excellent Place to Work®. The AVP, H&W; Business Analyst will directly contribute to the Health & Wellness strategic initiatives, by translating business needs into clear technical requirements, partnering with Data & Analytics and technology teams to deliver process improvements and automation, and enabling effective data visualization and reporting insights. This role bridges business and technical stakeholders, supports Agile delivery, and ensures high-quality documentation, testing, and adoption of solutions. Apply Agile methodologies to support continuous delivery and iterative improvement.
Elicit, analyze, and document business and technical requirements.
Use strong SQL skills to profile, query, and validate data; perform root-cause analysis for data issues; and support reporting/analytics development and reconciliation.
Develop test scenarios and test scripts and participate in User Acceptance Testing (UAT).
Create and maintain business and technical training materials (e.g., Build strong working knowledge of the CareCredit and Enterprise Health Systems data and analytics foundation, including how data is used for reporting and operations.
Support projects by clarifying requirements, helping set timelines,



validating outcomes, tracking progress, and communicating updates to stakeholders.
Maintain working knowledge of CareCredit data sources and definitions used for analytics and reporting.
Bachelor's degree with minimum 5+ years of experience in Financial Services Industry in a technology liaison-type position and at least 3 years as Business Analyst, Project Manager or similar level role in Technology or Operations or in lieu of a degree 7+ years experience in Financial Services Industry in a technology liaison-type position and at least 3 years as Business Analyst, Project Manager or similar level role in Technology or Operations
Strong project management skills with demonstrated ability to lead multiple initiatives.
Experience using requirements tools such as Jira.
Experience working with Agile teams (writing stories, managing sprints, translating business needs).
Experience with the CareCredit platform.
Must be able to travel up to 10% of the time, as required..
Bachelor's degree with minimum 5+ years of experience in Financial Services Industry in a technology liaison-type position and at least 3 years as Business Analyst, Project Manager or similar level role in Technology or Operations or in lieu of a degree 7+ years experience in Financial Services Industry in a technology liaison-type position and at least 3 years as Business Analyst, Project Manager or similar level role in Technology or Operations

due to business needs. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs—Hyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR.
Occasionally you may be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in person engagement activities such as business or team meetings, trainings, and culture events
Inform your manager and HRM before applying for any role on Workday
Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
Contact Center Operations

📌 Business Analyst - WFH (Delhi)
🏢 Synchrony
📍 Delhi