Technology, Digital and Data

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About Caterpillar

Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed to and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Your Impact Shapes the World at Caterpillar Inc

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

We are seeking a skilled Business Process Analyst to join India CoE-Integration & Engg -CAT IT Division

Business Analyst – Core Skills

Salesforce Platform Knowledge

Sales Cloud and Service Cloud functionality

Salesforce data model fundamentals

Lead, opportunity, and account management processes

Salesforce release management lifecycle

Business Requirements Gathering

Business Process Analysis & Optimization

Data Analysis & Reporting

Risk & Impact Assessment

Testing & Quality Assurance

Equivalent combination of education and relevant work experience will be considered.

Salesforce Certified Business Analyst

Salesforce Administrator





Sales Cloud Consultant

Service Cloud Consultant

Salesforce AI Associate

IIBA CBAP, CCBA, or equivalent Business Analysis certification

This position requires candidate to work a 5-day -a -week schedule in the office and Shift Timings: 1:00 pm to 10:00 pm IST

Business Analysis: Knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; Analyzes the value of a business and its functions through the value estimation of assets.

Applies the prerequisites to a project before starting the business analysis process.

Collaborates with stakeholders, development teams, testing teams, etc., to deliver business solutions.

Documents the business case to justify the requirements of time and resources of a project.

Utilizes diverse analysis tools and methodologies to group different business activities based on shared characteristics or similarities.

Helps create contingency plans to mitigate impact of disruption on core applications.

Investigates application-related issues with both business and IT professionals.

Works with core application systems for a major business unit or function.

ability to identify, capture and document relevant business information in an auditable, organized, understandable and easily retrievable manner.

Level Extensive Experience:

Uses detailed knowledge of records retention program to conduct training and/or meetings.

Helps others understand how the recording of information impacts other business units.

Knowledge of techniques and tools that promote effective analysis; to disclose meaningful data patterns.

Uses logic and intuition to make inferences about the meaning of the data and arrive at conclusions.

Level Extensive Experience:





Participates in negotiating the terms of the business relationship.

ability to create an effective IT environment for business operations.

Recognizes basic IT needs from the business users perspective.

Implements existing technology infrastructure and systems management practices of one's own IT unit.

Follows an organization's information management policies.

IT Standards, Procedures & Policies: Knowledge of Information Technology (IT) standards and policies; ability to utilize a variety of administrative skill sets and technical knowledge to manage organizational IT policies, standards, and procedures.

Participates in the design of organizational IT infrastructure and policies based on a business analysis.

Assists senior colleagues in identifying critical issues in IT design processes and policies.

Generates status reports for senior management to ensure the implementation of IT policies, standards and procedures.

Executes IT projects or services based on predetermined IT procedures.

Conducts performance reviews on specific technical applications or IT projects.

Knowledge of the features and facilities of systems; ability to integrate and communicate among applications, databases and technology platforms.

Works with applications, data, technology bridges and a variety of platforms.

Plays an active role in local integration efforts.

Work Life Harmony

Earned and medical leave.

Relocation assistance

Personal and career development through Caterpillar 's employee resource groups across the globe

Career developments opportunities with global prospects

Medical coverage -Medical, life and personal accident coverage

Employee mental wellness assistance program

Financial Wellness

Employee investment plan

Pay for performance -Annual incentive Bonus plan.

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; S. which can be found through our employment website at

Not ready to apply Join our Talent Community.

📌 Process Mining Business Analyst (Bengaluru)
🏢 Caterpillar
📍 Bengaluru