Role: Assistant Account Manager – I/ II Years of Experience: 2- 5 Years
Business Unit / Team: Exxat One
Exxat is looking for a proactive and detail-oriented Assistant Account Manager – I/II to join our Exxat One team. In this role, you will manage assigned site partner accounts, build strong partner relationships, support successful onboarding, and drive effective utilization of the Exxat One platform. You will work closely with Account Managers and cross-functional teams to ensure timely communication, proactive engagement, and a seamless partner experience.

Account Management & Partner Engagement

Serve as the primary point of contact for assigned site partner accounts while supporting Account Managers with additional accounts.
Monitor account health, renewals, and platform usage, identifying potential risks and recommending appropriate actions.

Partner Onboarding & Support

Lead onboarding activities for assigned partners, including kickoff meetings, platform setup, training, and go-live coordination.
Conduct partner training sessions to support platform adoption and effective utilization.
Respond promptly to partner queries and support tickets, coordinating resolutions and escalations with relevant teams.
Analyze account trends,



identify operational gaps, and recommend process improvements.
com or similar CRM/project management tools.

2–5 years of qualified experience in Customer Success, Account Management, Client Services, Partner Support, or related operations roles.

- Bachelor's degree in business administration, Education, Operations, or a related field (preferred).
- Strong written and verbal English communication skills, with the ability to engage professionally with international partners.
- Experience in customer onboarding, relationship management, and issue resolution.
- Strong organizational skills, attention to detail, and the ability to manage multiple partner accounts and priorities.
- Familiarity with CRM or project management tools such as Monday.Proficiency in MS Office, particularly Excel, with experience preparing reports, trackers, and dashboards.
- Experience working in a SaaS, software product, EdTech, or customer-facing technology environment.

Experience supporting product adoption, account health monitoring, and customer retention initiatives.

Work Location & Shift

Shift: 6 PM – 3 AM IST

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