About Rocketlane Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation.
Our mission To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects—reducing chaos and boosting customer satisfaction across industries.
We're a close-knit team of over 200+ passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners.You'll run discovery, solution design, configuration, integrations, and go-lives with a strong consultative voice. This is a high-ownership role designed for our future AI-first Professional Services org , where problem-solving, adaptability, and technical depth are essential.

Own the full onboarding lifecycle for enterprise customers—from kick-off to go-live.
Lead requirement-gathering sessions and translate business workflows into Rocketlane configurations.
Design and guide customers on best-practice implementations, even when that means pushing back or course-correcting.
Work with customer teams (IT, HR, Finance, PMO, Ops) to design integrations with systems like HRMS, CRM, NetSuite, and fintech platforms.
Collaborate with internal teams (Product, Engineering, Solutions) to unblock complex implementations.
Manage risks, escalations, and tough conversations with clarity and calm.
Serve as the customer's trusted advisor on onboarding processes, data flows, and integration patterns.

Hands-on experience with REST APIs, Webhooks (reading API docs, testing endpoints, and understanding auth flows).
Experience building or supporting custom integrations between SaaS platforms and third-party systems.
Robust understanding of SaaS concepts: data models, webhooks, API limits, auth, and typical enterprise integration patterns.
Comfortable working with tools like Postman, Workato, Boomi,



Zapier, Make, or other iPaaS solutions .
Implementation Expertise

- 5+ years in a customer-facing role at a SaaS company (Implementations / Onboarding / Technical Consulting).
- Proven ability to run enterprise onboarding projects end-to-end with minimal supervision.
- Skilled in conducting discovery, documenting workflows, and translating requirements into system configurations.

Cursor, Replit, Lovable or similar) to automate tasks, validate data, test APIs, or streamline workflows.
Driven to 'own your destiny' by building small scripts, utilities, or workflows that make onboarding faster, cleaner, and more scalable.
Experience navigating escalations and difficult conversations with professionalism.
High ownership mentality: independently unblocks, drives outcomes, and keeps projects moving.

Experience implementing or supporting systems like Salesforce, Workday/BambooHR, NetSuite, ERP/CRM/Finance tools .
Background in Professional Services, Customer Success, or PSA tools (Rocketlane, Asana, Wrike, Jira, ClickUp, Salesforce PSA).
Understanding of SSO/SAML, enterprise IT processes, or data migration.
Familiarity with SQL for basic data validation.
Project Management certifications (PMP, CSM) or equivalent mindset.
Experience in high-growth SaaS environments.

I want to help shape the future of an AI-first Professional Services org .
Are energized by autonomy, impact, and building something that scales.

At Rocketlane, we're all about building a great product and a great place to work. You won't just be another cog in the machine; From rap videos to team outings, we believe in celebrating big.
You'll grow your career, pick up new skills, and maybe even learn to love Excel (or at least tolerate it).
While we love collaborating in the office five days a week, we know everyone has their own rhythm. That's why we offer flexibility around hours—so you can bring your best energy, whether you're an early bird or a night owl. Pyjamas optional (at least outside the office).

📌 Customer Operations & Implementations Manager (Chennai)
🏢 Rocketlane
📍 Chennai