How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
The CE&L; team works to better understand and deepen our relationship with customers by offering them new ways to engage with the SkyMiles program and the Delta brand. Our focus is on a richer experience for our Members that adds utility to their miles and ways to leverage their Delta loyalty into an elevated travel experience both onboard and beyond the flight. Our large breadth of loyalty products helps Delta Air Lines to diversify its commercial strategies, expanding high-margin revenue streams that support profit growth, and make the airline more durable.
The ideal candidate will have a robust background in product lifecycle management, market research, and strategic planning within an Agile, technologically advanced environment. As a Product Manager, you will be responsible for overseeing the development and setting the strategy for our products from ideation to launch and beyond, ensuring they meet business goals and exceed customer expectations.
The Product Manager will support product development for one or more of the portfolios within the broader CE&L; team: SkyMiles program, Delta American Express Cobranded credit card, Delta Sky Clubs, Partnerships, Delta Gift Card, and Delta Travel Products.
Vision and Strategy: Develop and maintain a compelling customer-centric product vision and strategy that aligns with Delta's long-term business goals, ensuring it addresses customer needs and pain points. Leverage agile mindset and methodologies, while incorporating end-to-end strategic thinking to develop product roadmaps.
Present to senior leadership regarding the strategic product vision and long-term strategic roadmap with a strong executive presence to influence and align key stakeholders.
Partner with product owners to drive product execution,



ensuring alignment with the overall product vision.
Market Insight Leverage quantitative and performance data, along with market and consumer research, to identify trends, understand the competitive landscape, and drive data-informed decisions that enhance customer satisfaction.
~ Focus Groups, Survey, Consumer Insights, Industry Leading Reports, Field Work, and Conferences.

Oversee the management of multiple complex products, ensuring timely and quality delivery of product initiatives.
Implement and support Agile and iterative development practices to enhance product development cycles.
Analyze data and market trends to determine key product delivery metrics and leverage strategic frameworks such as, but not limited to, OKRs (Objects and Key Results) and KPIs (Key Performance Indicators).
Effectively prioritize the product backlogs
Facilitate problem-solving, decision-making, and risk management activities
Mentor and guide product owners (POs) and other product managers (PMs) to develop their skills, foster growth, and build a strong product management team
Bachelor's degree in Business Administration, Computer Science, Engineering, or equivalent experience.
14+ years of professional experience in product management, preferably within Airline industry. 5+ years people leadership experience.
Strong understanding of the Software Development Life Cycle (SDLC) and experience working in an Agile workplace.
Excellent data-driven storytelling skills, able to convey the value and impact of products to various stakeholder and senior leader audiences.
Create buy-in using data-driven decision-making and strong analytical skills
A visionary mindset with the ability to anticipate future needs in product design and development.
Working knowledge or exposure to AI / Agentic development environments (e.g., Experience within the airline, travel, or large enterprise technology environments.

📌 Product Manager / Scrum Product Owner (Bengaluru)
🏢 Delta Technology Hub
📍 Bengaluru