About the Role As a Customer Journey Advisor, you will guide travelers throughout their journey, from the initial inquiry to post-trip feedback, ensuring a smooth and reliable customer experience.

Key Responsibilities
Handle customer interactions across multiple channels.
Understand customer requirements and provide suitable travel guidance.
Counsel customers on itineraries and travel options.
Resolve customer queries and concerns before, during, and after travel.
Coordinate with operations and local teams.
Monitor journey milestones and ensure a smooth customer experience.
Maintain accurate customer interactions and records.
Escalate complex cases when required.
Contribute to continuous improvement of the customer journey.

What We're Looking For




Strong customer interaction and customer support skills.
Excellent spoken and written English.
Strong customer service and problem-solving abilities.
Ability to counsel customers and support their decision-making.
Comfortable using CRM systems and digital tools.
Strong organizational and multitasking skills.
Attention to detail.

Key: Candidates without prior Travel & Tourism industry experience will not be considered for the Travel Sales Consultant role.

Interested candidates can contact:
Asha | HR – ORN Journeys
View phone number on foundit.in
Email id - [HIDDEN TEXT]

📌 Travel Consultant (Customer Service) (Bengaluru)
🏢 ORN Journeys
📍 Bengaluru