All roles at JumpCloud® are Remote unless otherwise specified in the Job Description. About JumpCloud® JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times. About the Opportunity We are looking for a Director of Global Account Management to lead, scale, and inspire our team of 20+ account managers and 3 team managers globally through our next phase of hyper-growth. JumpCloud is a comprehensive cloud directory platform solving complex IT and cybersecurity challenges for organizations worldwide. When a customer calls, you’re the type of leader who remembers their account context, steps into the trenches alongside your team, and jumps on calls to drive value. You will foster a culture of supportive coaching and continuous growth, pushing your account managers to excel while setting the bar through your own actions. Manage AM Leaders and the existing 20+ person account management team to aggressively expand accounts, unlock cross-sell opportunities, and spearhead customer growth strategies across the Americas, EMEA, APAC and India.



- Help AMs effectively translate complex platform capabilities into transparent business value for technical buyers (CIOs, CISOs, IT Directors). - Own global Net Revenue Retention (NRR) and expansion targets. Drive aggressive upsell, cross-sell, and platform adoption strategies within our existing customer base - Define best practices, programs, standards, and processes, including account planning, ABM, pricing, and QBRs. - Partner directly with Product Marketing, Product Management, Alliances, and Professional Services to voice customer feedback, shape product roadmaps, and ensure a seamless, high-touch customer journey. - Connect directly with customers at all levels to support the development of a strong Account Management function within the organization - Drive the delivery of strategic initiatives in collaboration with sales, professional services and product marketing - Partner with marketing to ensure consistent brand experience across all customer interactions. You'll Be a Great Fit if You Have: - 8+ years of experience leading and managing teams of account managers - A demonstrated track record of driving proactive expansion within existing accounts, consistently increasing ARR and securing upsells while retaining key customers - 3+ years of experience selling a SaaS platform for a high growth US-based company into customers in multiple geographies (including Enterprise in the US) - Experience working with technically complex software platforms and selling into technical customers - Strong ability to inspire all levels of your team. -

📌 Director of Account Management - Remote (Bengaluru)
🏢 Jumpcloud
📍 Bengaluru