At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting.
Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.
Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.
Tide is available for UK, Indian, German and French SMEs

- Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026
- We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, Recent Delhi, Berlin, Paris and Luxembourg

As a Customer Support Associate, you will be helping businesses all across the UK to become success stories. You will play a crucial part in helping Tide expand by providing round-the-clock support every day of the year. As part of the Customer Support team, you will build on the relationship with members who use our products to grow their business further. Juggling priorities to ensure that members get a level 2 support experience - means time is of the essence, and detailed product knowledge is vital.
Spotting and noting patterns is second nature to you, and you’re always ready to highlight areas that can be improved in terms of product or member experience.
Getting to grips with brand new features which will streamline payment processing for members and their clients.




Delivering valuable feedback to Product and Operations Managers on a consistent basis.
Exploring data and aiding with reporting to track the performance of products and services.
Helping demonstrate your values to new team members, supporting them with your wisdom and experience, and assisting with everyday back-office tasks.
Being ready to assist all Level 1 colleagues when they have queries

You have exceptional spoken and written English skills.
You are comfortable using industry tools like ticketing CRMs, GSuite, Jira, and Excel.
You are confident talking with our members (over all channels - phone, chat, email) to help them get the most from their business current accounts and products and suggest others that they might benefit from.
You are always on the lookout for recurring issues and help create new workflows to solve them.
You have experience working in Customer Service for the finance industry.
You have some experience working in startups/scaleups.

Self & Family Health Insurance
Term & Life Insurance
WFH Setup allowance
Our Tideans come from a variety of backgrounds and experience levels. We celebrate diversity in our workforce as a cornerstone of our success. At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at View email address on job-boards.greenhouse.io leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy .
Your personal data will be processed by Tide for recruitment purposes and in accordance with .

📌 Customer Support Representative (Spoken German, English, and French) (Hyderabad)
🏢 Careers at Tide
📍 Hyderabad