Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.

Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.

Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Support end-to-end repair supply chain operations covering warehouse coordination, manufacturer repairs, international logistics, customs clearance, inventory control and MIS reporting. Apply analytics, automation and approved AI tools to improve visibility, identify exceptions, reduce manual effort and support faster, data-based decisions.

Warehouse & Outbound Repair Shipments

Arrange faulty-unit shipments from warehouses to manufacturers and provide complete shipment advice.

Coordinate warehouses, logistics providers and manufacturers for timely movement and customs clearance.

Monitor stock availability, faulty inventory, pending actions and ageing exceptions.

Monitor repair status, weekly manufacturer reports, ageing units and repair turnaround time (TAT).

Arrange return shipments of repaired units and provide arrival information to the receiving warehouse.





Support customs clearance and resolve shipment discrepancies at origin and destination.

Reconcile manufacturer-held stock against internal repair and inventory records.

Reporting, Reconciliation & Controls

Maintain accurate shipment, repair, inventory and import/export documentation.

Perform routine inventory reconciliation and keep operational trackers complete and current.

Support review and submission of supplier, repair, freight and related operational invoices.

Manage enquiries with warehouses, manufacturers, freight forwarders, customs brokers and internal teams.

Escalate significant delays, inventory discrepancies and clearance issues with clear supporting information.

Analyze recurring repair, shipment and inventory issues; support root-cause analysis and corrective actions.

Use data & automation: Apply Power BI, Power Query, SQL, advanced Excel and Power Automate for analysis, dashboards, reconciliation and automated reporting.

Use approved AI tools to identify trends/exceptions, summarise data, support root-cause analysis and simplify repetitive operational work.

1-2 years of supply-chain experience preferred, with knowledge of logistics, warehouse, repair/RMA, inventory and operational analytics.

- Understanding of international shipping, import/export documentation and customs clearance.
- Strong data analysis, reconciliation, MIS and management reporting capability.
- Skills in Power BI, Power Query, SQL, advanced Excel and Power Automate.
- Ability to use Generative AI and automation responsibly for analysis, reporting and process improvement.
- Full-time MBA from a reputed business school; Your unique experiences and skills might be exactly what we need to enhance our team.



Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.

Employee-led diversity and inclusion networks that build community and provide education and advocacy

Annual charity and fundraising initiatives and volunteer days for employees to support local communities

Monthly wellbeing webinars and training to support employee health and wellbeing

We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. Data Protection

If you choose to explore an chance, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos' data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. If you would like more information about how your data is processed, please contact us.

📌 Supply Chain Officer (Full Time) (India)
🏢 Sophos
📍 India