Amazon strives to be Earth's most customer-centric company, where customers can find and discover anything they want to buy online. Retail Business Services (RBS) accelerates Amazon's growth by improving customer and Selling Partner (SP) experiences, while optimizing costs across Stores WW. RBS operates at the intersection of retail, operations, technology, and finance, ensuring Amazon's systems and processes scale reliably while maintaining a high-quality customer and selling-partner experience.

They will do this by building trusted partnerships with key stakeholders across technology, finance, operations and earning alignment to pursue defect elimination opportunities and influencing senior leaders through compelling, data-driven business cases. This role requires an individual who is comfortable in diving deep into complex data sets and presenting strategic recommendations to leadership up to three tiers above level. The candidate will bring robust business and supply chain acumen, a bias for action, and the strategic vision by directly contributing to improved cost to serve performance and driving scalable growth across Amazon Stores worldwide.

Customer Impact: You'll lead critical projects that remove defects, improves customer experience and directly influence Amazon's supply chain cost, driving measurable results.

Strategic Influence: Collaborate across global teams, including technology, finance, operations to shape strategies that focuses on improving customer satisfaction.

Data-Driven Innovation: Leverage analytics to uncover insights and optimize supply chain performance.

Deliver Results, Dive Deep: You will be accountable for deep research from the ground up and from customer returns data to identify, execute and eliminate top defect opportunities.

Develop business cases and present them to senior leaders, leveraging data to influence roadmaps and make tradeoffs.

Financial Collaboration:



Partner with finance teams to validate impact on returns, forecast savings and ensure alignment with team's financial goals. Make trade-offs between short-term cost reductions and long-term strategic objectives to maximize financial impact.

Managing stakeholder communication across multiple lines of business on various project milestones, process changes, escalations, etc.

Provide ad-hoc support and analysis to senior leaders on strategy documents and research requests.

Cross-Functional Leadership: Collaborate with cross-functional teams across System owning orgs, finance, operations and supply chain to gain alignment on implementation of scalable solutions. Senior Leadership Engagement: Communicate effectively with senior leaders, presenting data-driven insights and recommendations to influence decision-making. The RBS is an integral part of Amazon online product lifecycle and buying operations. RBS Return reduction team functioning under CX-Business unit. The primary responsibility of the RBS return reduction team is to reduce returns that result in negative consumer experiences. Launch tech solutions to 'Find' and 'Fix' for non-eliminated root causes, or Build scalable tech solutions for Selling Partners for self-remediation, while refining policies in collaboration with relevant teams.

5+ years of working cross functionally with tech and non-tech teams experience

5+ years of program or project management experience

5+ years of delivering cross functional projects experience

Experience defining program requirements and using data and metrics to determine improvements

2+ years of driving process improvements experience

Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

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