About the Role We are looking for a results-driven Key Account Manager – IT Staffing to manage strategic client relationships, drive revenue growth, and expand our staffing business across enterprise accounts.
The ideal candidate will have strong experience in IT staffing, client relationship management, account growth, and stakeholder engagement. The candidate should be capable of managing existing enterprise clients, identifying new business opportunities within accounts, and ensuring consistent revenue generation through contract staffing and permanent hiring services.

Key Account Management
Serve as the primary point of contact for client stakeholders, including HR leaders, Talent Acquisition Heads, Procurement teams, and business leaders.
Conduct regular client meetings, business reviews, and performance discussions.
Ensure high levels of client satisfaction and strengthen long-term partnerships.
Revenue Growth & Account Expansion
Drive revenue growth from existing accounts through account penetration and service expansion.
Identify opportunities to expand staffing services across current business units, departments, and locations.
Develop account growth strategies and execute plans to achieve revenue and profitability targets.
Identify opportunities for contract staffing, permanent recruitment, and specialised technology hiring.
Build and maintain account plans, revenue forecasts, and business development pipelines.
IT Staffing & Recruitment Coordination
Work closely with recruitment and delivery teams to fulfil client hiring requirements.
Monitor recruitment metrics, including submission ratios, interview conversion rates, offer-to-join ratios, and fulfilment timelines.
Ensure effective communication between clients, recruiters, and delivery managers.
Resolve escalations related to candidate quality, fulfilment delays, and service delivery.
Commercial & Contract Management
Manage commercial discussions, staffing margins,



billing rates, and service agreements.
Negotiate pricing and contractual terms to maintain account profitability.
Coordinate with finance and operations teams to ensure timely invoicing and payment collection.
Monitor outstanding payments and support the resolution of billing disputes.
Ensure compliance with client contracts, SLAs, and vendor management processes.
Client Retention & Relationship Building
Proactively identify client concerns and address service delivery issues.
Develop strategies to improve client retention and increase account wallet share.
Track client satisfaction and identify opportunities for service improvement.
Bachelor's degree in Business Administration, Management, Engineering, or a related field.

- 5–10 years of experience in IT staffing, recruitment services, or workforce solutions.
- Proven experience managing enterprise accounts and driving revenue growth.
- Strong understanding of contract staffing, permanent recruitment, and technology hiring.
- Experience working with enterprise clients, HR leaders, Talent Acquisition teams, and procurement stakeholders.
- Strong commercial acumen and experience negotiating staffing rates and margins.
- Ability to manage multiple client accounts and prioritise business opportunities.
- Excellent communication, presentation, negotiation, and relationship management skills.
- Experience with CRM systems, account planning, and revenue forecasting.
- Preferred Experience

Experience managing large enterprise accounts in IT staffing or recruitment consulting.
Existing relationships with enterprise Talent Acquisition, HR, procurement, or workforce management teams.
Experience working with clients in SaaS, product engineering, fintech, semiconductor, BFSI, or other technology-driven industries.
Experience managing multi-location staffing engagements and large-volume hiring requirements.
A track record of growing existing accounts and converting client relationships into long-term revenue opportunities.

📌 Key Account Customer Relationship Manager (Bengaluru)
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