We're looking for a ServiceNow Engineer to join the ever evolving GEO - OPS - ITSM - India Corp and help shape the future of global commerce.

We are seeking an experienced Senior ServiceNow Developer to design, develop, configure, and enhance the ServiceNow platform in alignment with business and customer requirements. The successful candidate will have strong technical expertise across ServiceNow products, a passion for delivering high-quality solutions, and the ability to work effectively within a Protected Agile environment.

This role requires a developer who can contribute to solution design and build scalable, maintainable applications that support Global Payments' digital transformation objectives.

Design, develop, configure, and customize ServiceNow applications and workflows to meet business requirements.

Build and maintain solutions across Customer Service Management (CSM), HR Service Delivery (HRSD), Employee Centre Pro (ECP), and other ServiceNow products. Develop and maintain integrations using REST, SOAP, Integration Hub, and other ServiceNow integration technologies.

Configure Flow Designer, Business Rules, Script Includes, UI Policies, Client Scripts, and Service Catalog solutions.

Participate in Agile ceremonies and work within a SAFe Agile delivery model. Troubleshoot and resolve platform defects, performance issues, and production incidents.

Collaborate with Product Owners, Architects, and Platform Administrators to deliver business value.





Stay current with ServiceNow roadmaps, features and industry best practices.

7+ years of ServiceNow development experience.

~ Strong experience with:

- IT Service Management (ITSM)
- Experience with additional ServiceNow products such as:
- Financial Services Operations (FSO)
- Legal Service Delivery (LSD)
- Proficiency in JavaScript, ServiceNow scripting, Flow Designer, IntegrationHub
- Experience building and supporting integrations using REST and SOAP APIs.
- Understanding of ServiceNow data model, CMDB, ACLs, security, and platform performance best practices.
- Experience working within SAFe Agile delivery frameworks.
- Ability to coach Junior ServiceNow Developers and colleagues.
- Be an advocate for best practise and right first-time approach, developing reusable, user experience-focussed solutions that utilize Out of the Box platform features and scripts where possible as a primary development method.
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- Certified Implementation Specialist (CSM, HRSD, or FSO preferred)
- Experience with AI-powered ServiceNow capabilities including Virtual Agent, Predictive Intelligence, and Now Assist.
- Exposure to DevOps practices, source control, CI/CD, and Automated Test Framework (ATF).
- Experience working within large enterprise or global environments.

📌 ServiceNow Application Developer (Pune)
🏢 Global Payments
📍 Pune