OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. As a member of the Observability and Service Management (OSM) support team, you will support a product suite that helps our clients manage their critical IT infrastructure and operations. Our OSM suite covers the management and monitoring of public and private cloud deployments, management of unified, modern enterprise networks, enterprise hybrid cloud management and orchestration, lifecycle management across virtual and physical servers, databases, and middleware as well as Service Management solutions.

The Technical Support Specialist will be responsible for making our clients successful by providing end-to-end technical support experience of the highest quality on OpenText product Operations Bridge Manager (OBM) products and providing support and guidance to the Technical Support Specialists. Our Technical Support Specialist position offers you an opportunity to learn new and exciting technology, while working with the world's top Fortune 500 companies. As a Technical Support Specialist, you will conduct troubleshooting, gather diagnostics, reproduce problems, diagnose faults and escalate software change requests to OpenText Operations Bridge Manager Engineering, and test software patches for Clients.



Provide advanced technical support to clients via chat, phone, and email.

Support both on-premises and cloud-based OpenText solutions.

Maintain clear written and verbal communication, documenting all interactions and leading status calls when required.

Contribute to and improve the Knowledge Base by creating, updating, and refining technical content.

Utilize support tools and stay updated with training, alerts, and evolving processes.

Passion for providing quality customer service and technical support

- 3+ years' experience in technical support and client centric setting
- Bachelor's degree in computer science/technology/engineering is preferred
- 2+ years of technical experience on any of the IT Operations monitoring tools, preferably OpenText Operations Bridge Manager (OBM)
- Should be comfortable with various operating systems usage and troubleshooting – Linux, Windows
- Database knowledge - PostgreSQL, Oracle, MS SQL, Vertica
- Knowledge and analysis experience of fundamental network and security protocols like TPC/IP, TLS/SSL, REST API, SOAP and SAML
- Experience on Cloud technologies – AWS, Azure
- Good Scripting knowledge - Perl, Python, Shell
- Good knowledge of ITIL processes.
- Experience in Docker/Kubernetes
- Strong troubleshooting skills, diagnostic analysis using traces, dumps and other tools, and

hypothesis formulation and testing.

Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [HIDDEN TEXT].

📌 ICT Technical Support Assistant (Bengaluru)
🏢 opentext
📍 Bengaluru