Key Responsibilities
Research, troubleshoot, and resolve escalated Salesforce-related incidents.
Support business users and internal technology teams through data management, security compliance, and analytics support.
Act as a bridge between business and technology teams by advising on Salesforce best
practices.
Maintain internal and end-user documentation.
Investigate and report on current Salesforce features and technologies.
Support off-hours/weekend activities as required.
Ensure platform availability, stability, and performance through proactive monitoring and tuning.
Follow organizational policies and standard methodologies.
Communicate effectively with technology teams and business stakeholders.

Required Experience & Skills





- 4+ years of experience in Salesforce Administration & Support.
- Intermediate understanding of Salesforce Administration and Support.
- Strong troubleshooting and ticket handling skills.
- Familiarity with ITSM methodologies/procedures.
- Good verbal and written communication skills.
- Ability to manage multiple priorities and adapt to changing business needs.

Preferred Qualifications
Salesforce Admin Certification.
SAFe Agile experience.
ServiceNow knowledge.
Exposure to managed packages such as Certinia PSA, S-CPQ, CRM, Marketing apps, etc

📌 Salesforce Administrator - Salesforce CRM (Bengaluru)
🏢 Voyages Confidentiels
📍 Bengaluru