Review, assess, and process customer complaints in accordance with established procedures and regulatory requirements.

Conduct complaint investigations to determine failure modes, root causes, and product performance concerns.

Collaborate with manufacturing, engineering, R&D;, regulatory, and service teams to support complaint resolution.

Ensure complaint records are complete, accurate, and closed within established timelines.

Act as a quality representative for complaint-related projects and initiatives.

Provide guidance and training on complaint handling requirements and best practices.

Partner with Post Market Surveillance, Regulatory Affairs, and Manufacturing teams to address quality concerns and drive product improvements.

Experience- 2 years- 4 years

Experience on Quality Management (ISO 13485 or 21 CFR 820); Root Cause Analysis (RCA), CAPA, and risk management.





Understanding on Medical Device Risk Management; Problem solving and decision making and project management experience and experience to lead & achieve global process improvement efforts.

Basic knowledge of BI Tools and Automation tools. (Power BI, Ui Path, etc.)

BE/BTech/ME/MTech in Bio Medical / Mechanical Engineering / Electrical Engineering or related field from premier institutes

At least 1+ years of experience in complaint handling or customer quality and 1 to 4 years of experience in Medical Device/Automotive/Manufacturing domain.

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers creative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes.

📌 Quality Engineer (Engineering / Manufacturing) (Gurugram)
🏢 Stryker
📍 Gurugram