Job Title: Beauty Advisor, Fragrance Specialist, Makeup Artist, Skincare Consultant & Stylist Reports To: Assistant Store Manager/Counter Manager/Store Manager
Department/Group: Operations
Work Experience: 0-2 years
Reportees: No

Job Description
Role and Responsibilities

Sales

- % contribution to store sales and consistently achieves IPT/AUS/Conversion target set by the Manager
- Helps Manager in executing monthly action plan including events calendar
- Adheres to out-of-stock procedures as set by Manager
- Actively participates in the FIFO process and management of Testers as per guidelines set by Manager
- Number of focused services carried out (% contribution to sales) (e.g. You time services for CL)
- Effectively closes the Sale, thanks the customer, and invites them
- Customers Follow-up (e.g. 1-2-3 connect for EL, 2-2-2 for CL, 3-3-3 for BB)

Consultation

Greets customers upon arrival with a verbal greeting and smile
Fully investigates customers' needs using open-ended questions and demonstrates active listening
Demonstrations and consultations are hygienic and educational

Product and Technical Knowledge
Displays a competent level of Product Knowledge, and keeps up-to-date in this area
E-Learning
Aware of and adheres to security and cashiering procedures

Personal and Counter Image

Brand dress code and grooming followed, and the strong personal image displayed
Maintains hygiene of counter,



clean and tidy work area (during and after demos and applications)
Follows procedures for using a tester, to ensure hygienic cleaning, application, and sampling
Keeps brush belt clean and in good order

Communication and Relationship Building

Maintains valuable relationships with Customers, Store, SSL and Brand teams, Mall Management
Attends Learning Labs/scheduled workshops, contributes to training sessions/meetings, and keeps oneself informed of all store activities
Communicates essential information to the store team
Is keen to help the team with their tasks, also accurately and timely completes their own task

Commitment

Punctual, flexible, and has a responsible attitude towards breaks and absence
Ensures compliance with the company's code of conduct and SOPs
Self-motivated, uses own initiative, and takes direction well

Qualifications and Education Requirements
High School Graduate or equivalent
Knowledge of computer applications such as Microsoft Outlook, Word, Excel, PowerPoint, etc.

Preferred Competencies & Skills
Technical skills: Retail selling skills, Effective communication, and makeup skills
Other Skills: Customer orientation, learning proficiency, planning and organizing, team player, influencing, problem-solving, Innovative, In touch with current trends, styles, colors, and also the taste of the Indian market.

Preferred Industry
Beauty/ Retail /Apparels/Salon/Aviation/Hospitality

📌 Makeup Artist and Beauty Specialist (Delhi)
🏢 Shoppers Stop
📍 Delhi