Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. The future belongs to those who keep learning, and we are building it together. At Diligent, you're not just building the future - you're an agent of positive change, joining a global community on a mission to make an impact.

As a Delivery Manager at Diligent, you'll partner with customers around the world to deliver successful outcomes and enhance their experience with our solutions. Working as part of a collaborative global team, you'll lead projects, coordinate cross-functional stakeholders, and help drive continuous improvements across the customer journey. Continue to deliver Professional Services over the course of the entire customer journey and/or product enablement lifecycle.

Actively manage projects and mobilize the proper team resources to make sure that projects are delivered successfully; delays and project overruns are minimized; and project efficiencies and budgets are managed.

Leverage Domain/Product knowledge to expand business through interactions with the customer. Support sales on Discovery Calls, SOW Generation, Scoping, etc.





Spearhead the development of business solutions that leverage the full suite of Diligent products.

Provide coaching and mentoring of team members on project management and customer enablement

Continue to develop Domain and Product expertise to provide guidance to customers on best practices for solution rollout and project execution through continuous learning and personal development.

Propose, lead, support and execute internal initiatives that benefit the broader team and business

Support senior management, sales, and solution engineers on potential Business Development activities (Discovery Calls, RFP Response, SOW generation).

Support Senior Managers in efficient and effective Practice Management and Operational Matters .Required Experience/Skills

Maintains a consistently high-quality level of work including attention to detail, accuracy, and following processes and procedures with stakeholders and customers.

Maintain Customer First mindset in all undertakings, operating with urgency, excellence, and accountability to customer outcomes and/or experiences.

Proactively and effectively communicate with all stakeholders on any project-related aspects. No news is not necessarily good news.

Track record of successful project delivery management in an enterprise or to enterprise customers with a dynamic and complex technical/regulatory environment

Preferred Experience/Skills





Preferred experience coming from within the GRC domain.

Demonstrate effective project management practices including project status tracking and reporting and issue escalation

Know your business: be ready to present about the different aspects of your projects

Incentive Compensation

This role is eligible to participate in our annual incentive plan. Incentives are earned based on employee performance against defined metrics and company goals.

Full-time roles are eligible for our comprehensive benefits program which includes medical, dental and vision coverage. We thrive in exploring how things can be differently both in our internal processes and to help our clients. Diligent offers a flexible work environment, global days of service, comprehensive health advantages, meeting free days, generous time off policy and wellness programs. (among others) Diversity is important to us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

📌 Delivery Support Manager (Bengaluru)
🏢 Diligent
📍 Bengaluru