Teradata Autonomous Knowledge Platform activates enterprise intelligence by unifying data, knowledge and business context to achieve tangible outcomes. With Teradata, organizations can provide agents with full context for impact when it matters. Our solution lets businesses connect and scale on premises, in the cloud, or through a hybrid approach. The Customer Renewal Manager (CRM) is responsible for driving the end-to-end renewal lifecycle for assigned customers in a defined Unit/Area. The CRM will partner closely with the Account team including Customer Experience and Finance to ensure effective account collaboration and cancels and erosions prevention.

The CRM will be responsible for managing several customers to business objectives including recurring revenue retention and growth, on-time renewal execution, expansions, and outlook accuracy. The CRM will work with the account team on account planning to identify customer needs/risks and opportunities both in preparation for upcoming renewals as well as mid-term adjustments and Cloud opportunities. The CRM is responsible for being the expert in Teradata's renewal/sustainment strategy and works directly with the customer to negotiate standard and custom renewals including terms, SLAs and penalties. The CRM will align the renewal strategy with the Account Executive (AE), Customer Solution Architect (CSA) and wider account team to achieve optimal results.

A key responsibility of the CRM is completing and executing preventive actions on Cancellations and Erosions, leveraging early insights and collaborating with Field Technology Management, Services Delivery Management and Customer Services Management. The CRM will be responsible for the development, application and delivery of cancel and erosion save plans alongside the Customer Services Architect (CSA), with the aim to increase customer retention and revenue retention; As an integrated member of the GTM account team,



this role is primarily responsible for retaining recurring revenue across Teradata's business through exceptional renewal sales execution. This includes building and maintaining strong partnerships with both internal and customer stakeholders.

Understanding of sales process including managing account relationships and customer interaction.

Renewals includes any revenue in Teradata that has been previously sold and should be retained through repeat contracting on a scheduled basis, including Term, Cloud, Maintenance and SWUR.

Turn-key Renewals: CRM will own the oversight of the renewal process, managing customer engagement supported by the process from the back-office teams.

Upsell/Cross-Sell/New-Sell: In certain circumstances the CRM will own the sales cycle for the generation of new revenue. This will be part of the normal renewal lifecycle in accounts, where there is opportunity to expand the scope of the renewal to new business, like increasing a customer support Success Tier and Cloud services.

Renewal Contract documentation: Technical knowledge of database systems, operating systems (desirable)

Account planning, selling and negotiating are core elements of success in this role. Effective account planning and renewal preparation, leveraging the entire Teradata portfolio to protect and drive recurring revenue growth

Renewing Teradata's recurring revenue footprint with existing customers with on-time accuracy and oversight of all contract lifecycle management activities

Maintaining forecast accuracy and participating in Sales Outlook cadence calls





Participate in quarterly services delivery and operational excellence reviews

Capable of understanding Teradata analytic technology, to find the customer value and competitive position that drives price in opportunities for customer use of Teradata products and services

Creative thinker able to come up with alternatives that increase offer effectiveness and protect current and future price realization

Ability to work closely with sales and sales management, and draw on other company resources

The ability to professionally discuss business issues with management and offer advice and alternatives

It will be vital for the CRM to build strong relationships and drive collaboration with other functions in the business.

BSc/BA degree or equivalent

Minimum of 5 years related work experience

Demonstrated sales success managing account relationships and developing new account opportunities

Ability to work successfully at the intersection of business, technology and services and translate/communicate across both

Salesforce, Excel, PowerPoint, SharePoint, ERP, Install Base and Contract Lifecycle Management solutions

Proven project and time management skills with ability to thrive in a fast-paced, team environment and handle multiple tasks simultaneously.

We embrace a adaptable work model because we trust our people to make decisions about how, when, and where they work. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status.

📌 Customer Services and Renewals Manager (India)
🏢 Teradata
📍 India