Lead the creation and adoption of AI-enabled learning and knowledge-management practices for Customer Data teams. Design and maintain structured learning journeys for Customer Data processes, tools, policies, desk manual, confluence page, and controls.

Apply AI tools to improve knowledge search, content creation, learning personalization, and employee self-service.

Partner with different business teams, operations, GFO and all stakeholders to identify skill, minimize interactions and fix knowledge gaps.

Translate complex process and system changes into explicit, user-friendly learning content.

Establish content governance, review cycles, version control, and ownership for knowledge assets.

Analyze learning feedback, quality trends, and operational data to continuously improve training and documentation.

Support change-management initiatives by preparing teams for new Customer Data processes, tools, and ways of working.

Ensure all learning and knowledge materials meet data privacy, security, compliance, and accessibility standards.





Bachelor's degree or equivalent practical experience.

Experience in learning & development, knowledge management, process documentation, operations enablement, or a related field.

Experience creating learning materials such as e-learning modules, guides, presentations, and facilitator-led content.

Experience in quote to cash teams

Experience using analytics to measure learning impact and knowledge adoption.

Understanding of data privacy and regulatory requirements relevant to customer data.

Certification or training in instructional design, knowledge management, AI, or change management.

Customer Data: AI-Enabled Learning & Knowledge Lead - IC2

As a member of Revenue Accounting you will assist in the processing of revenue impacting adjustments and reconciling balance sheet account. Monitor revenue, reconcile receivables, and unearned accounts. You may participate in special projects.

📌 Revenue Management Executive (Bengaluru)
🏢 Oracle
📍 Bengaluru