Exceptional Hospitality Starts with You
When you join our Hotels team, that's exactly what you'll do every time you come to work! You are responsible for developing and implementing comprehensive team member training and development programs to enhance team skills and performance; assessing training needs, designing and updating training courses to ensure that the training content matches the team members' job responsibilities and career paths; managing training budgets to ensure maximum return on training investment. As a Cluster Learning & Development Manager , you're not just managing training initiatives for hotel team members – you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Develop training programs: Design, plan, and deliver hotel training programs in alignment with corporate goals and industry standards, inclusive of topics such as harassment-free workplace, diversity, new team member orientation, leadership, and service
Monitor and review performance: Conduct meetings with department managers, trainers, and team members to review performance trends, develop action plans, and recognize achievements
Assess existing training initiatives, identify opportunities for enhancement, and recommend solutions to address specific department needs
Manage and monitor department-specific training programs such as alcohol awareness, food safety, job skills checklists, and educational assistance
Supervise and support team members, monitor performance, provide coaching,



and foster a positive and productive work environment
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
Minimum 3 years in L&D; or HR, with a solid track record in designing, delivering, and evaluating training programs.
Degree in Human Resources, Organizational Development, Hospitality Management, or related field preferred.
Skilled in instructional design, adult learning principles, and modern training methods (e.g., Proficient in assessing training effectiveness and aligning programs with business goals.
Experienced with Learning Management Systems (LMS), digital training tools, and Microsoft Office.
Committed to continuous learning and staying updated on emerging training trends.
Proven ability to work cross-functionally to identify needs and support performance improvement.
Capable of managing training teams and multiple projects effectively.
Join an Award-Winning Workplace Culture
At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Come for the job, stay for the career—and help us make every stay a little more magical.

📌 HR and Learning and Development Manager (India)
🏢 HILTON
📍 India