Exotel is the emerging market's leading full-stack customer engagement platform and business-focused virtual telecom operator. Founded in 2011, our cloud-based product suite powers over 50 million daily engagements across voice, video, and messaging channels.
Our offerings include communication APIs, a modern omnichannel contact center, and a conversational AI platform hosted on the cloud.
Qualified Services
The Professional Services team is the 'Special Forces' of our engineering organization. Our engineering solves infrastructure-level problems to ensure no one misses a call or an SMS, even in highly customized enterprise environments.

We focus on building fault-tolerant, scalable, and real-time distributed systems that integrate seamlessly with complex enterprise ecosystems.
Our stack is diverse-built on PHP, Python, Golang, and Node.js-and we emphasize clean abstractions and loosely coupled services.
We leverage MySQL, NoSQL stores, Elasticsearch for discovery, and Grafana/Kibana for deep observability.
operating a distributed system in a customization-heavy environment requires a true DevOps mindset.
As a Integration and Customization Engineer - 2, in the Professional Services team, you will be the technical anchor for complex ECC (Enterprise Contact Center) project customizations. Your role is a blend of deep engineering, architectural solutioning, and high-impact delivery.

Engineering Excellence: Design and develop high-complexity customizations, integrations, and automation modules for large-scale enterprise customers.
Independently deliver complex modules and take ownership of the end-to-end execution of internal projects.
Guide and unblock L1 engineers, ensuring the team maintains high coding standards and best practices.
Navigate and optimize forked, legacy, or complex codebases to ensure high performance and reliability.
Stakeholder Management: Work closely with Product, Engineering, Infosec, and Customer-facing teams to translate enterprise requirements into executable technical roadmaps.




Quality Assurance: Ensure uncompromising quality through rigorous code reviews, comprehensive test plans, and flawless deployment execution.
Track and report engineering health metrics, ensuring that production incidents are minimized and resolution is swift.
2-4 years of software engineering experience with a Bachelor's or Master's in Computer Science.
Advanced proficiency in PHP and expert knowledge of HTML, CSS, and React.JS
Deep mastery of Data Structures, Algorithms (DSA), Concurrency, and Multithreading.
Practical experience with 3-Tier and Microservices architectures, RESTful services, and protocols.
Expert in SQL/NoSQL data modeling, caching layers, and building/deploying Linux-based applications.
Understanding of TCP/IP networks and Linux OS configuration.
A proven track record of taking end-to-end ownership of complex delivery cycles and production quality.
Mastery of the SDLC and project management tools like Jira/Confluence to ensure transparency and timeline alignment.
Strong capability in creating technical diagrams, flowcharts, and project scope documents to maintain system clarity.
Proactive in unblocking peers and collaborating across cross-functional units (Development, Vendors, Partners).
Experience with GenAI technologies and their practical applications in enterprise workflows.
Experience with cloud deployments (AWS/GCP/Azure) and a strong affinity for DevOps culture.
Experience working in customization-heavy environments or managing 'forked' codebases.
End-to-End Ownership of Complexity: Within 90 days, you will have taken full responsibility for the design, implementation, and production stabilization of a high-complexity enterprise customization. You aren't just writing code you are operating with a 'you build it, you own it' mindset, ensuring that your modules are fault-tolerant, scalable, and meet all engineering health metrics.
Success means you are effectively guiding L1 engineers through rigorous code reviews and test plans, while confidently managing technical trade-offs in discussions with enterprise stakeholders.

📌 AWS Integration Engineer (Gurugram)
🏢 Exotel
📍 Gurugram