Role Summary: Responsible for designing, implementing, and maintaining the ServiceNow CMDB, Discovery and platform development to ensure accurate visibility of IT infrastructure and configuration data across the organization. Key Responsibilities:

- Implement and support ServiceNow Discovery, including MID Server setup and maintenance
- Creation and solutioning in custom Flows, actions, Notifications, Scripting and ATF etc..,
- Manage and optimize Discovery schedules, credentials, probes, and sensors
- Ensure accurate identification, reconciliation, and classification of Configuration Items (CIs)
- Configure, manage, and enhance ServiceNow CMDB in alignment with CSDM (Common Service Data Model)
- Troubleshoot and resolve issues related to Discovery, MID Servers, and CI data inconsistencies
- Collaborate with Incident, Change,



and Problem Management teams to ensure CMDB alignment with ITIL processes
- Develop reports, dashboards, and KPIs for CMDB and Discovery performance

Required Skills & Qualifications:
- Hands-on experience with ServiceNow CMDB and Discovery and plat form development.
- Strong understanding of ServiceNow architecture (MID Server, ECC Queue, probes/sensors)
- Required Hands on Experience in Flow designer, actions, Notifications, Scripting and ATF creation etc..,
- Knowledge of CSDM and ITIL framework
- Familiarity with cloud discovery (AWS, Azure, GCP)
- Scripting knowledge in JavaScript (ServiceNow), PowerShell, or Python
- Solid analytical and troubleshooting skills

📌 ServiceNow CMDB (Bengaluru)
🏢 TRIGENT SOFTWARE PRIVATE
📍 Bengaluru