Job Purpose
We are seeking an experienced Manager – AI Agent,Sharepoint & Non-Human Identity Governance to lead the administration, governance, security, and lifecycle management of AI agents, bots, and other non-human identities across the enterprise. The role will be responsible for managing the Microsoft Agent 365 platform, establishing governance controls, ensuring regulatory compliance, and driving secure adoption of AI-powered agents while minimizing identity-related risks
Duties and Responsibilities
• Implement and manage standardized processes for onboarding, governance, monitoring, and lifecycle management of AI Agents, Service Bots,.
• Establish governance frameworks, policies, and guardrails for Microsoft Agent 365 and enterprise AI agents.
• Manage AI Agent inventory, ownership, access controls, periodic reviews, and decommissioning processes.
• Ensure compliance with Identity Governance, Information Security, RBI, ISO 27001, and internal audit requirements.
• Work closely with Information Security, Risk, Compliance, Infrastructure, and Application teams to enforce secure AI agent adoption.
• Monitor privileged access, agent activities, credential usage, and security risks associated with Non-Human Identities.
• Drive periodic access certification, ownership validation, and remediation of orphaned or dormant identities.
• Develop automation workflows for AI Agent provisioning, approval, modification, review, and decommissioning through ServiceNow and Microsoft platforms.
• Manage vendor relationships and coordinate with Microsoft and implementation partners for platform enhancements and issue resolution.
• Define and track operational KPIs, governance dashboards, compliance metrics, and executive reporting.




• Conduct monthly governance reviews and service performance assessments with stakeholders and service providers.
• Ensure strict adherence to BFL-defined security policies, governance standards, and operational frameworks.
• Closely work with business teams to understand AI use cases and facilitate secure deployment of AI Agents.
• Collaborate with IAM, Entra ID, PAM, and Security Operations teams to align Non-Human Identity governance with enterprise security standards.
Work with outsourced service providers to ensure delivery against agreed timelines and service level agreements.
• Identify opportunities for process optimization, automation, and continuous improvement in AI Governance and Identity Management.
• Support audit activities, control testing, evidence collection, and closure of audit observations.
• Excellent communication, stakeholder management, and leadership skills.
Flexible to handle multiple governance initiatives, security programs, and transformation projects simultaneously|• Manage the end-to-end administration of Microsoft Agent 365, SharePoint and enterprise AI agents.
• Provision, modify, review, and decommission AI agents based on business requirements.
• Define governance policies, guardrails, naming conventions, and ownership structures for AI agents.
• Establish approval workflows for agent creation, modification,



and access requests.
• Monitor agent utilization, performance, and compliance with organizational standards.
• Maintain inventory and ownership records of all enterprise AI agents.
• Create operational dashboards for agent activity, identity risk, ownership, and compliance.
• Monitor agent usage, access patterns, and exception handling.
• Generate periodic reports for security, risk, and leadership teams.
• Define KPIs and governance metrics for AI Agent and NHI management.
• Automate lifecycle management processes using Microsoft technologies and ServiceNow.
• Develop workflows for onboarding, approval, review, certification, and decommissioning.
• Identify opportunities to enhance governance and reduce manual effort.
• Drive adoption of best practices for enterprise AI governance•
Required Qualifications and Experience
• Bachelor’s degree in computer science, Information Technology, Cybersecurity, or related discipline.
• 3-4 years of experience in Identity and Access Management, IT Security, or Governance.
Hands-on experience with Microsoft Entra ID, Azure, Microsoft 365, ServiceNow, and Identity Governance platforms
• Experience with Microsoft Agent 365, Microsoft Copilot, Azure AI, or AI governance platforms.
• Knowledge of Non-Human Identity Security and machine identity management.
• Familiarity with privileged access management solutions and certificate/secret management.
• Security certifications such as CISSP, CISM, SC-300, AZ-500, or equivalent
• Solid understanding of IAM, PAM, RBAC, Zero Trust, and Identity Governance concepts.
• Experience working with audit and compliance frameworks.

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