Job Purpose
• Establish and manage the Quality Assurance framework for ServiceNow ITSM applications and platform enhancements.
• Develop and implement testing strategies, standards, methodologies, and quality controls across ServiceNow modules.
• Review business requirements, functional specifications, user stories, and solution designs to ensure testability and quality compliance.
• Create and manage test plans, test cases, test scenarios, and test scripts for ITSM implementations and enhancements.
• Perform Functional Testing, Integration Testing, System Testing, Regression Testing, UAT support, and Release Validation.
• Validate Incident, Problem, Change, Request, Service Catalog, Knowledge Management, CMDB, Asset Management, and workflow configurations.
• Ensure end-to-end testing of integrations between ServiceNow and enterprise systems such as SAP, Entra ID, Microsoft 365, SCCM, Intune, HRMS, SFDC, and third-party applications.
• Identify, track, prioritize, and coordinate closure of defects with development and implementation teams.
• Ensure platform upgrades, patches, and recent releases are thoroughly tested before production deployment.
• Work closely with Solution Architects, Developers, Administrators, Business Analysts, and Business Users to ensure solution quality.
• Develop and maintain automated testing capabilities wherever feasible to improve efficiency and coverage.
• Monitor quality metrics, defect trends, test coverage, and release readiness indicators.
• Establish traceability between business requirements, test cases, and delivered functionalities.
• Conduct quality reviews of workflows, configurations, integrations, and custom developments to ensure adherence to ServiceNow best practices.
• Support User Acceptance Testing (UAT) and coordinate sign-offs from business stakeholders.
• Ensure compliance with ITIL processes, organizational standards,



audit requirements, and governance guidelines.
Duties and Responsibilities
• Establish and manage the Quality Assurance framework for ServiceNow ITSM applications and platform enhancements.
• Develop and implement testing strategies, standards, methodologies, and quality controls across ServiceNow modules.
• Review business requirements, functional specifications, user stories, and solution designs to ensure testability and quality compliance.
• Create and manage test plans, test cases, test scenarios, and test scripts for ITSM implementations and enhancements.
• Perform Functional Testing, Integration Testing, System Testing, Regression Testing, UAT support, and Release Validation.
• Validate Incident, Problem, Change, Request, Service Catalog, Knowledge Management, CMDB, Asset Management, and workflow configurations.
• Ensure end-to-end testing of integrations between ServiceNow and enterprise systems such as SAP, Entra ID, Microsoft 365, SCCM, Intune, HRMS, SFDC, and third-party applications.
• Identify, track, prioritize, and coordinate closure of defects with development and implementation teams.
• Ensure platform upgrades, patches, and new releases are thoroughly tested before production deployment.
• Work closely with Solution Architects, Developers, Administrators, Business Analysts, and Business Users to ensure solution quality.
• Develop and maintain automated testing capabilities wherever feasible to improve efficiency and coverage.
• Monitor quality metrics,



defect trends, test coverage, and release readiness indicators.
• Establish traceability between business requirements, test cases, and delivered functionalities.
• Conduct quality reviews of workflows, configurations, integrations, and custom developments to ensure adherence to ServiceNow best practices.
• Support User Acceptance Testing (UAT) and coordinate sign-offs from business stakeholders.
• Ensure compliance with ITIL processes, organizational standards, audit requirements, and governance guidelines.
• Prepare quality dashboards, release reports, defect analytics, and executive summaries.
• Drive continuous improvement initiatives to enhance testing effectiveness and platform quality.
• Work closely with vendors and service providers to ensure adherence to defined quality standards and project timelines.
• Excellent communication, analytical, stakeholder management, and problem-solving skills.
• Flexible to manage multiple releases, projects, testing cycles, and platform enhancement initiatives simultaneously
Required Qualifications and Experience
• Bachelor’s degree in computer science, Information Technology, Engineering, or related discipline.
• 4-6 years of overall IT experience in QA and Testing of ServiceNow solutions.
• Hands-on experience in ServiceNow ITSM modules including Incident, Change, Problem, Request, Service Catalog, CMDB, and Asset Management.
• Strong understanding of Software Testing Life Cycle (STLC), QA methodologies, and defect management processes.
• Experience with test management tools, automation frameworks, and release validation activities.
• Knowledge of ITIL processes and ServiceNow platform architecture.
• Experience working in large enterprise environments with multiple integrations and complex workflows.

📌 Senior Software Engineer (Maharashtra)
🏢 Bajaj Finance
📍 Maharashtra