Discover your future at CitiWorking at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.Job OverviewThe Customer Specialist 4 is an entry level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function. The overall objective is to apply a broad knowledge of Citi’s products, services and procedures to efficiently resolve service issues.Responsibilities:Respond to inbound client inquiries and assist with specific service related requests and concernsProvide solutions to client issues through the usage of all available resources under limited supervisionIdentify problem areas and remove obstacles to retain Citi clientsProvide assistance with the delivery of a wide range of products and services to Citi clients as requiredComplete assigned tasks in an accurate and timely mannerConsistently achieve individual and team performance targetsAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating,



managing and reporting control issues with transparency.Qualifications:1-3 years experience in a related roleProficient in Microsoft OfficeEffective verbal and written communication skillsSales experienceExcellent influencing and relationship management skillsProven ability to work under limited supervision and seek out advancement opportunitiesExcellent technical and data entry skills, including ulilizing a 10-key touchpadProven ability to creatively solve problemsEducation:High School diploma or equivalentThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.------------------------------------------------------Job Family Group: Customer Service------------------------------------------------------Job Family:Service------------------------------------------------------Time Type:Full time------------------------------------------------------Most Relevant Skills Please see the requirements listed above.------------------------------------------------------Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (opens in new window).View Citi’s EEO Policy Statement (opens in new window) and the Know Your Rights (opens in current window) poster.

📌 Customer Specialist (Chennai)
🏢 Citigroup
📍 Chennai