Project Role: Application Support Engineer
Project Role Description: Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills: Dev Ops
Good to have skills : NA
Minimum 3 year(s) of experience is required

Educational Qualification: 15 years full time education

Summary:

As an Application Support Engineer, we are looking for experienced Nagios XI & Log Server Administrator with 4–5 years of hands-on experience in monitoring, troubleshooting, configuration, and upgrades. The candidate should have strong practical knowledge of Nagios XI, Nagios Log Server, Linux, monitoring configuration, integrations, plugin development, and customization.

Roles & Responsibilities:

- Administer, configure, and maintain Nagios XI and Nagios Log Server environments.
- Configure and manage monitoring for servers, applications, databases, network devices, services, URLs, processes, and other infrastructure components.
- Configure hosts, services, host groups, service groups, contacts, contact groups, notifications, dependencies, and monitoring templates.
- Configure and troubleshoot Nagios agents and monitoring protocols, including NCPA, SNMP, SSH, and other relevant methods.
- Develop, configure, and maintain custom Nagios plugins and checks based on monitoring requirements.
- Customize existing monitoring plugins, commands, thresholds, alerts, and service checks.
- Troubleshoot monitoring failures, false alerts, performance issues, and communication problems between Nagios and monitored systems.
- Perform Nagios XI and Nagios Log Server upgrades, patching, configuration changes, and maintenance.
- Configure and manage Nagios Log Server for centralized log collection, parsing, searching, dashboards, alerts, and reporting.
- Troubleshoot log collection, ingestion, parsing, indexing, and alerting issues.




- Configure dashboards, reports, notifications, and monitoring views according to operational requirements.
- Analyze system and application logs to identify and troubleshoot incidents.
- Automate repetitive monitoring and administrative tasks using Shell scripting or other scripting languages.
- Integrate Nagios with external tools, applications, ticketing systems, APIs, or notification platforms where required.
- Maintain monitoring documentation, configuration standards, operational procedures, and troubleshooting guides.
- Participate in incident management, root-cause analysis, and preventive actions.
- Coordinate with infrastructure, application, network, and database teams to implement monitoring requirements.

Qualified & Technical Skills:

- 4–5 years of experience in Nagios administration/monitoring.
- - Strong hands-on experience with Nagios XI and Nagios Log Server.
- Good working knowledge of Linux/Unix administration.
- Experience configuring different types of monitoring and alerting.
- Experience writing and customizing Nagios plugins.
- Good understanding of Nagios configuration files, commands, services, templates, macros, and thresholds.
- Experience with NCPA, SNMP, SSH and similar monitoring mechanisms.
- Knowledge of Shell/Bash scripting and automation.
- Experience troubleshooting monitoring and alerting issues.
- Experience performing upgrades, migrations, patching, and configuration changes in Nagios environments.
- Knowledge of centralized logging and log analysis.
- Understanding of basic networking concepts such as TCP/IP, DNS, ports, connectivity, and firewalls.
- Ability to analyze logs and troubleshoot issues independently.
- Good to have experience in Ansible Tower, Gitlab and Python

Additional Information:

- The candidate should have minimum 4 years of experience in Dev Ops.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

📌 Application Support Engineer (Bengaluru)
🏢 Accenture
📍 Bengaluru