JOB DESCRIPTION

Guest Service Associate – Housekeeping

Department: Housekeeping

Designation: Guest Service Associate (GSA)

Reports To: Housekeeping Supervisor / Executive Housekeeper

Location: Ramada by Wyndham Vrindavan

Job Summary

The Guest Service Associate – Housekeeping is responsible for maintaining high standards of cleanliness, hygiene, and presentation throughout guest rooms and assigned public areas while ensuring a comfortable and pleasant experience for all guests.

Key Responsibilities

- Clean and maintain guest rooms, bathrooms, corridors, and assigned areas as per hotel standards.

- Perform daily room cleaning, including dusting, vacuuming, mopping, bed making, and bathroom cleaning.

- Replenish guest room amenities, linen, towels, and supplies as required.

- Ensure rooms are properly arranged and presented according to brand standards.

- Check rooms for cleanliness, maintenance issues, and missing or damaged items.

- Report maintenance defects, lost & found items, and room discrepancies to the concerned supervisor.

- Respond promptly and courteously to guest requests and housekeeping calls.

- Maintain cleanliness and hygiene of assigned public areas as directed.

- Handle linen, cleaning chemicals, equipment, and housekeeping supplies safely and correctly.

- Follow proper procedures for lost & found articles.

- Maintain proper grooming and personal hygiene at all times.

- Follow hotel SOPs, safety standards, hygiene standards, and brand standards.

- Coordinate with Front Office regarding room status and guest requirements.





- Assist with special cleaning, deep cleaning, VIP rooms, and other housekeeping assignments.

- Support banquet and public area cleaning whenever required.

- Maintain proper care and cleanliness of housekeeping equipment and report any damage.

- Ensure minimum wastage of cleaning materials and other hotel supplies.

- Participate in departmental briefings, training, and meetings.

- Maintain a professional and courteous attitude towards guests and colleagues.

- Perform any other duties assigned by the Housekeeping Supervisor or Executive Housekeeper.

Skills & Competencies

- Good communication and interpersonal skills.

- Guest-oriented and service-focused approach.

- Knowledge of basic housekeeping procedures.

- Good attention to detail.

- Ability to work as part of a team.

- Good physical stamina and ability to work for extended periods.

- Positive attitude and willingness to learn.

- Valuable grooming and personal hygiene.

- Ability to work under pressure and in a fast-paced hotel environment.

Qualification & Experience

Qualification: Minimum 10+2; Diploma/Degree in Hotel Management preferred.

Experience: Freshers or candidates with relevant housekeeping experience may apply.

Working Conditions

The position requires flexibility to work in shifts, weekends, holidays, and during high-occupancy periods as per business requirements.

Pay: From ₹15,000.00 per month

Benefits:

- Flexible schedule
- Food provided
- Paid time off

Work Location: In person

📌 Housekeeping Attendant (Vrindavan)
🏢 RAMADA by Wyndham ,Vrindavan
📍 Vrindavan