Job Title :UCC Engineer (Unified Communications & Collaboration) Location :Ahmedabad, Gujarat Shift Timing :3-8 Years

About the Role

Key Responsibilities

- Configure, monitor, troubleshoot, and maintain Unified Communications and VoIP infrastructure.
- Provide technical support for voice, video, and collaboration platforms.
- Troubleshoot issues related to SIP, VoIP, IP telephony, call routing, and voice quality.
- Monitor and resolve incidents related to communication and collaboration services.
- Perform root-cause analysis and implement permanent solutions for recurring issues.
- Work with network teams to troubleshoot connectivity, routing, QoS, and voice-related network issues.
- Support the deployment and maintenance of enterprise voice and collaboration solutions.
- Coordinate with technology vendors and third-party support teams for complex technical issues.
- Maintain accurate documentation of configurations, incidents, changes, and troubleshooting procedures.
- Participate in change management, incident management, and problem management processes.
- Ensure adherence to SLA requirements and provide timely updates to customers and stakeholders.
- Support upgrades, migrations, and implementation projects related to UCC environments.

Required Skills & Experience

- 3+ years of experience in Unified Communications / VoIP / Collaboration Engineering.
- Strong understanding of VoIP and SIP protocols.
- Experience with IP Telephony and Unified Communications platforms.
- Good knowledge of TCP/IP, DNS, DHCP, VLANs, routing, and switching.




- Understanding of QoS and network performance for voice and real-time communication.
- Experience troubleshooting voice quality issues such as latency, jitter, and packet loss.
- Knowledge of network security and firewall concepts.
- Strong troubleshooting and analytical skills.
- Experience working with ticketing and monitoring systems.
- Excellent communication and customer-handling skills.

Good to Have

- Experience with Cisco Unified Communications / CUCM.
- Knowledge of Cisco UCC / Contact Center technologies.
- Experience with Microsoft Teams / Teams Phone.
- Experience with Webex and other collaboration platforms.
- Knowledge of SBC (Session Border Controller).
- Experience with Cisco CUBE.
- Knowledge of Microsoft Teams Direct Routing.
- Experience with Avaya, Mitel, or other enterprise telephony platforms.
- Relevant certifications such as CCNA, CCNP Collaboration, CCNP Enterprise, or Microsoft certifications.
- Experience working in an MSP or managed services environment.

Key Competencies

- Strong problem-solving and troubleshooting capabilities.
- Customer-focused approach with excellent communication skills.
- Ability to work independently and collaboratively with cross-functional teams.
- Ability to manage multiple incidents and priorities in a fast-paced setting.
- Strong ownership and accountability for assigned tasks.
- Willingness to work in shifts or participate in an on-call/24×7 support rotation, if required.

Job Category :Managed IT Services

Job Level :Middle Level

Work Location :Onsite

📌 Ucc Engineer (Unified Communications & Collaboration) (Ahmedabad)
🏢 iConsultera
📍 Ahmedabad