Business Overview : Chubb is the leading provider of fire and security services and a part of the APi Group Corporation, a global, market-leading business service provider of safety and specialty services. Operating in 17 countries and home to 13,000 employees, Chubb delights over 1 million customers annually. One of the best-known global safety and security providers, Chubb draws on more than 200 years of experience to provide branch-based, end-to-end, high-quality, reliable fire safety and security solutions from design and installation to monitoring and ongoing maintenance. The business unit is Chubb Systems Private Limited, a subsidiary of APi Global Corporation, and internally referenced as “Chubb India”. Chubb India provides Integrated Building Management solutions, which include supply,

Position: Service Lead

Location: Gurgaon

Function: Service

Qualification

BE / B.Tech / Instrumentation / Electronics, Electrical, Instrumentation, Mechanical from reputed institutes.

Experience

- Years of Exp: 8 to 14 years in IBMS service portfolio with people handling a minimum of 5 years. Incumbent should have experience in serving BMS, Security, and Safety Systems. Should possess experience with latest and the legacy products. Should be familiar with CRM Systems.
- Should possess ERP knowledge and user experience.
- Service sales experience should be an added advantage.

Responsibilities :

- Required to lead a team of service engineers, within the region.
- Responsible for creating monthly revenue, billing, and collection plans and is responsible for delivering the same.
- Required to manage the monthly maintenance plan and timely execution of the same.
- Resource mapping and utilization to manage the resource absorption to the level of the planned number month on month.
- Required to manage the customer escalations promptly.




- Periodic meetings with customers are essential to retain all the customers and improve the customer satisfaction index. Internal review meetings and flashing the Dashboard periodically are required.
- All the training requirements and the upskilling of engineers are the responsibility.
- Retaining customer contracts and growing the portfolio is the responsibility of this role.
- Managing the services, service levels, and key performance indicators delivery for the Service function of the respective region.
- Selling Spares and do & Charge orders to various customers

Specific skills required :

- Thorough Technical knowledge of Building Management Systems, Access Control and CCTV Systems, and Fire Alarm Systems.
- People Management Skills, Risk identification, and mitigation skills, Project management techniques
- CRM and ERP knowledge
- Strong communication skills and fluency
- Excellent organizational skills
- Ability to flourish with mínimal guidance, be proactive, and handle uncertainty.
- Proficient in Word, Excel, Outlook, and PowerPoint
- Willing to travel.
- Understanding of sales process and sales skills

Additional Information

About Us, Our Culture & What We Can Offer You

Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies

We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our recent Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.

BR-CB

📌 Manager, Service (Gurugram)
🏢 Chubb Fire E Security
📍 Gurugram