External Job Ad: Amazing Career Moments Happen Here

Transforming the insurance industry is ambitious, we know. That’s why at Applied Systems India Pvt Ltd., an Applied Systems company, we’re building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers - all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the Insurtech game, we’re not just redefining what’s achievable, we’re creating a place where amazing career moments are made possible.

Position Overview

Applied Systems, Inc., a worldwide leader in insurance technology, is currently searching for a Desktop Engineer to join our Corporate IT team. This role independently designs, deploys, and manages end-user computing environments across Windows and macOS platforms. The Desktop Engineer owns day-to-day desktop operations, drives security and compliance adherence, and contributes to process improvements and automation. This role operates with mínimal supervision, serves as a technical resource for the team, and mentors Associate-level engineers - What You’ll Do

Desktop & Device Management

- Independently design, configure, and support Windows and macOS end-user computing environments with mínimal direction.
- Deploy, configure, and troubleshoot macOS devices using Kandji or JAMF Pro; contribute to policy and configuration improvements.
- Manage and optimize Windows client environments using Microsoft Intune, including compliance policies and app deployments.
- Own OS provisioning, patch management, and software packaging and deployment cycles within established frameworks.
- Participate in hardware refresh planning and contribute to asset lifecycle tracking.




- Support onboarding workflows, including device setup, account provisioning coordination, and current hire imaging.

Operations & Support

- Provide advanced desktop and end-client support; serve as a Tier 2 escalation point for the Service Desk and Associate engineers.
- Lead desktop-related projects and change requests independently, owning scope, execution, and stakeholder updates.
- Manage incidents efficiently with proper prioritization and escalation; conduct basic post-incident reviews to prevent recurrence.
- Evaluate and recommend emerging tools and technologies; present findings to the team to inform roadmap decisions.

Security & Compliance

- Ensure security best practices are implemented on all end-user devices; assist in remediating endpoint vulnerabilities.
- Ensure compliance with organizational policies, Change Management processes, and regulatory standards; participate in audits as needed.

Automation & Process Improvement

- Identify opportunities for process automation and implement lightweight scripting solutions to reduce manual tasks.

Collaboration & Documentation

- Collaborate with Service Desk, Infrastructure, and Security teams to resolve complex issues and drive systemic fixes.
- Create and maintain documentation for desktop standards, configurations, and processes; ensure documentation is current and accessible.




- Provide day-to-day guidance and informal mentorship to Associate Desktop Engineers.
- Exhibit behaviors aligned with Applied Systems’ Core Values; model professionalism and accountability for junior team members.
- Perform other duties as assigned by immediate manager or management team.

Key Performance Outcomes :

- Projects and change requests completed within designated timeframes and scope.
- Full compliance with Change Management policies and procedures.
- Desktop deployments and patch cycles executed on schedule with mínimal downtime or end-user disruption.
- Escalated incidents managed efficiently with appropriate prioritization, communication, and post-incident review.
- End-user device fleet maintained at or above agreed SLA and security compliance targets.
- Exhibits behaviors which exemplify Applied Systems’ Core Values. - We’re Excited to Learn More About You
- High School diploma required; BA/BS degree in Computer Science, Information Technology, or related field preferred.
- 3-5 years of hands-on experience as a Desktop Engineer, End User Support Engineer, or similar role, with demonstrated independent ownership.
- Experience supporting enterprise desktop environments at scale (200+ endpoints); comfortable managing high-volume workloads.
- Experience participating in or contributing to desktop refresh, migration, or standardization projects. - Technical Skills — Required
- Windows & macOS: Strong hands-on experience with Windows 11 and macOS, including performance tuning and advanced troubleshooting.
- macOS MDM: Proficient with Kandji or JAMF Pro; able to build and modify configurations, scripts, and enrollment workflows independently.
- PowerShell: Proficient in scripting for automation, reporting, and endpoint management; abili

📌 IT Administrator (Bengaluru)
🏢 Applied Systems India Private
📍 Bengaluru