Job Description :

- **
- Job Title: LEAD ADMINISTRATOR L1(CONTRACT)
- City: Hyderabad
- State/Province: Telangana
- Posting Start Date: 6/12/26
- Job Description: Job Title :ServiceNow Developer

Location : BLR, HYD, PUNE, DELHI, NCR ;b3 - L3 Exp 7 +Years relevant exp ;WO rate :230k max including markup

Key Responsibilities :

- Catalog Building :

- Design and develop Service Catalog items and associated workflows.

- Ensure catalog items are user-friendly and meet business requirements.

- Collaborate with stakeholders to gather requirements for new catalogue items.

- UI Policy :

- Create and manage UI Policies to control form behavior and data visibility.

- Ensure that UI Policies enhance user experience and streamline data entry.

- Client Script :

- Develop and maintain client scripts to enhance front-end functionality.

- Troubleshoot and optimize existing client scripts for performance.

- REST Messages :

- Design and implement REST messages to integrate ServiceNow with external systems.

- Workflow Development :

- Create and manage workflows using ServiceNow Workflow Editor.

- Analyze business processes and design workflows that improve efficiency.

- Flow Designer :

- Develop and maintain flows that meet business needs and enhance operational efficiency.

Qualifications :

- Bachelor’s degree in Computer Science, Information Technology, or related field.
- 3+ years of experience in ServiceNow development.
- Strong understanding of ServiceNow platform and modules.
- Proficiency in JavaScript, HTML, and CSS.
- Experience with ServiceNow integration capabilities (REST, SOAP).
- Excellent problem-solving skills and attention to detail.
- Strong communication skills and ability to work collaboratively.

Preferred Skills :

- ServiceNow Certified Application Developer.
- Experience with ITSM, ITOM,



or ITBM modules.Familiarity with Agile methodologies.

͏ :

- Areas of responsibilityTriaging and resolution of tickets Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.SLA Monitoring Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.

- ͏ :

- Performance tuning and optimization Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.Perform system Improvements Create mitigation measures to evaluate current tools or improvements by collaborating with technical teams.Handling disaster recovery Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.Reporting and stakeholder engagement Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.

- ͏ :

- Team Management Collaborate with team members to resolve open tickets and service requests.Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

- ͏ :

- Mandatory Skills: Servicenow-Development.Experience: 5-8 Years.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

📌 Lead Administrator(Contract) (Hyderabad)
🏢 Wipro
📍 Hyderabad