Job Summary

Senior HR Operations Manager

mPokket is seeking an experienced and strategic Senior HR Operations Manager to lead end-to-end employee lifecycle operations while driving HR technology excellence across the organization. This role will oversee HR operations processes, manage a team of HR professionals, ensure operational efficiency and compliance, and own the HR technology ecosystem including HRIS, workflows, integrations, automation, reporting, and digital employee experience initiatives. Key Responsibilities

HR Operations & Employee Lifecycle Management

- Lead and manage end-to-end HR operations across the employee lifecycle including onboarding, induction, employee records management, transfers, promotions, leave and attendance coordination, policy administration, and offboarding processes.
- Ensure accurate and timely execution of all HR operational processes, documentation, and employee support activities.
- Establish and continuously improve HR SOPs, workflows, SLAs, and service delivery standards.
- Drive operational excellence through process optimization, automation, and standardization initiatives.
- Ensure compliance with labor laws, audit requirements, and internal governance policies.
- Partner closely with Payroll, Finance, IT, Legal, and Business HR teams to ensure seamless employee operations and support.

HR Technology & Digital Transformation

- Own and manage the organization’s HR technology platforms including HRIS/HCM systems.
- Act as the primary business owner for HR systems configuration, enhancements, upgrades, and integrations.




- Lead implementation and optimization of HR tools, workflows, self-service capabilities, and automation initiatives.
- Collaborate with IT teams and external vendors to ensure system reliability, security, and scalability.
- Drive HR analytics and reporting capabilities to support workforce insights and decision-making.
- Manage system governance including user access, data quality, compliance controls, and documentation standards.
- Evaluate emerging HR technology solutions and recommend digital transformation initiatives .

Team Leadership & Stakeholder Management

- Lead, mentor, and develop the HR Operations team to ensure high performance and employee-centric service delivery.
- Define team KPIs, monitor productivity, and drive continuous capability development.
- Serve as the key escalation point for complex employee operations and HR systems-related issues.
- Build strong partnerships with business leaders and cross-functional stakeholders across the organization.
- Foster a culture of responsiveness, accountability, collaboration, and operational excellence. Minimum Qualifications
- Bachelor’s degree in Human Resources, Business Administration, or related field.



MBA/PGDM in HR preferred.
- 10-15+ years of experience in HR Operations and HR Shared Services environments.
- Strong experience managing HRIS/HCM platforms and HR technology ecosystems.
- Proven expertise managing employee lifecycle operations at scale.
- Robust understanding of HR compliance, operational governance, labor laws, and policy administration.
- Experience leading HR transformation, automation, digitization, or process optimization initiatives.
- Excellent analytical, stakeholder management, and problem-solving capabilities.
- Strong people leadership and team management experience.
- Ability to work effectively in fast-paced and rapidly evolving business environments. Preferred Qualifications
- Expertise in HR process optimization and shared services operations.
- Experience with workflow automation and systems-driven process improvements.
- Strong understanding of HR analytics, dashboard reporting, and workforce insights.
- Experience managing HR vendors, implementation partners, and transformation projects.
- Knowledge of change management and digital adoption practices.
- Excellent communication, collaboration, and stakeholder engagement skills.
- Experience working in fintech, technology, startup, or high-growth organizations is preferred.

Job Snapshot

- Updated Date
- 12-06-2026
- Job ID
- 631
- Department
- Human Resource
- Location

Kolkata, West Bengal, India

- Experience
- 8 - 12 Years
- Employee Type
- Full-time

📌 Senior Manager - HR Operations (Kolkata)
🏢 mPokket
📍 Kolkata