Role Overview

We are hiring an SAAS Customer Success Manager to manage and grow a portfolio of 40-50 active client accounts .

This is a post-sales ownership role focused on:

- Client Success
- Retention
- Revenue Continuity

While demos are handled by a centralized team, you are expected to have a solid understanding of the product to effectively support, guide, and retain clients.

Key Responsibilities

- Account Ownership (Core Responsibility) _
- Manage 40-50 active client accounts end-to-end
- Act as the primary point of contact for assigned clients
- Build and maintain strong client relationships through regular communication
- Client Onboarding & Activation _
- Ensure smooth onboarding of newly acquired clients
- Coordinate with internal teams for setup and activation
- Ensure clients achieve initial value milestones
- Retention & Revenue Continuity _
- Drive client engagement and satisfaction
- Ensure timely payments and revenue flow
- Minimize churn through proactive communication
- Identify risks early and implement corrective actions
- Internal Coordination _
- Collaborate with Sales, Demo, and Tech teams for seamless client experience
- Ensure proper handover and alignment across teams
- Upsell & Account Growth _
- Identify upsell and cross-sell opportunities
- Support revenue growth within existing accounts
- Full-Time Role (Probation) _




- 3 month probation period
- Focus on retention, client satisfaction, and revenue continuity

Performance Expectations

- Efficiently manage 40-50 client accounts
- Maintain high client satisfaction and retention rates
- Ensure consistent payment flow from accounts
- Contribute to account growth and expansion

Compensation Structure

- Fixed Salary + Variable Pay

- Incentives based on:

- Payments received from managed accounts

- Retention and account performance

Eligibility Criteria

- MBA (Final Year) or recent graduate
- Strong ownership mindset and accountability
- Excellent communication and relationship-building skills
- Ability to manage multiple accounts simultaneously
- Organized and proactive approach to problem-solving
- Ability to balance client satisfaction with business outcomes

Who Should Not Apply

- Individuals with weak follow-up or communication skills
- Those preferring low-responsibility roles

Why Join Sparkfuse?

- Work at the intersection of AI and business growth
- Direct ownership of client success and revenue outcomes
- High learning exposure in real-world account management
- Clear growth path to senior client-facing roles

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits :

- Work from home

Work Location: Remote

📌 Saas Customer Success Manager (India)
🏢 Rkfuse Business Solutions
📍 India