Dresma is a global SaaS company revolutionizing visual content creation for e-commerce brands. Our mission is to make high-quality, platform-optimized visuals accessible to online sellers of all sizes, empowering them to succeed in competitive marketplaces.

Role Description

Key Responsibilities

- Manage day-to-day operational activities and ensure smooth workflow execution.
- Coordinate with internal teams to ensure tasks are completed efficiently and within deadlines.
- Supervise and manage freelancers/vendor resources for project execution and delivery.
- Act as a point of contact for clients, handling communication, updates, and delivery coordination.
- Ensure timely and accurate delivery of work while maintaining quality standards.
- Monitor team productivity, allocate resources effectively, and optimize operational processes.
- Handle escalations, resolve operational issues, and maintain client satisfaction.
- Work closely with cross-functional teams to improve operational efficiency and workflow management.
- Prepare operational reports, track KPIs, and provide regular updates to management.
- Maintain proper documentation, process compliance, and SOP adherence.
- Ensure smooth functioning across different/rotational shifts as per business requirements.




- Identify process improvement opportunities and implement best operational practices.
- Manage workload prioritization and ensure effective task delegation.
- Foster a positive, collaborative, and performance-driven work environment.

Required Skills & Qualifications

- Strong communication and interpersonal skills.
- Excellent client-handling and stakeholder management abilities.
- Proven experience in managing large teams and coordinating multiple projects simultaneously.
- Strong leadership and people management skills.
- Critical thinker with strong problem-solving abilities.
- Good planner with excellent organizational and multitasking skills.
- Ability to work under pressure and meet tight deadlines.
- Robust decision-making and conflict-resolution capabilities.
- Proficiency in MS Office, Google Workspace, and project management tools.
- Ability to adapt to changing priorities and operational requirements.
- Flexible to work in rotational shifts.

Preferred Experience

- Experience in operations management, project coordination, or team handling roles.
- Prior experience managing freelancers or remote teams is preferred.
- Experience in client servicing/customer operations will be an added advantage.

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Assistant Manager - Operations (Patna)
🏢 Dresma
📍 Patna