About the Role

Manage the daily functioning, growth, quality control, and engagement activities of the BioWriters Business Collective platform.

This role combines:

- Operations management
- Freelancer coordination
- Client servicing
- Community building
- Project tracking
- Platform growth support

Key Responsibilities

1. Freelancer & Member Management

- Onboard freelance medical writers and healthcare professionals
- Verify profiles, CVs, portfolios, and expertise areas
- Maintain freelancer database and segmentation
- Handle membership queries and support tickets
- Monitor freelancer performance and responsiveness

2. Project Coordination

- Post current writing projects on the platform
- Match projects with suitable writers
- Coordinate timelines, deliverables, and approvals
- Ensure project submission quality and deadlines
- Track project status using project management tools

3. Community Engagement

- Maintain active engagement in community groups
- Conduct webinars, Q&A; sessions, and networking activities
- Share platform updates, opportunities, and learning resources
- Increase retention and participation of members

4. Quality & Compliance Monitoring

- Ensure plagiarism-free and scientifically accurate submissions
- Coordinate QC with senior medical writers/reviewers
- Maintain SOP adherence and documentation
- Ensure confidentiality and ethical compliance

5. Client & Business Coordination

- Coordinate with pharma, healthcare, and medical communication clients
- Share quotations, timelines, and project updates
- Assist sales and business development teams
- Support lead nurturing and relationship management

6. Platform Operations

- Manage dashboards, CRM, and workflow systems
- Generate weekly operational reports
- Maintain project trackers and payment records
- Support automation and operational improvements

Required Competencies

- Core Competencies




- Strong communication skills
- High ownership mindset
- Organizational and multitasking ability
- Attention to detail
- Problem-solving capability
- Professional coordination skills
- Time management

Technical Competencies

Must Have

- MS Excel / Google Sheets
- PowerPoint presentation basics
- CRM or project management software exposure
- Social media/community management understanding

Preferred

Knowledge of:

- Zoho Projects
- Zoho CRM
- Slack
- Notion
- Trello
- Basic understanding of medical writing or pharma industry workflows
- AI tools usage for productivity

Educational Qualification

Preferred Background

- Life Sciences
- Pharmacy
- Biotechnology
- Medicine
- Healthcare Management
- MBA (Marketing/Operations)
- Mass Communication with healthcare exposure
- Be proactive and execution-focused
- Handle multiple stakeholders professionally
- Understand freelancer psychology and relationship management
- Be comfortable working in a fast-growing startup environment
- Have interest in healthcare communication and digital communities
- Be growth-oriented and tech-friendly

Key Performance Indicators (KPIs)

- Number of active freelancers onboarded
- Project turnaround time
- Client satisfaction score
- Freelancer engagement rate
- Community retention rate
- Project completion accuracy
- Revenue contribution support
- Operational efficiency metrics

Compensation Structure

Experience Level and Monthly Salary Range

Junior Executive ₹15,000

Mid-Level Manager ₹25,000

Additional incentives can include :

- Performance bonus
- Project incentives
- Community growth incentives
- Client acquisition bonus

Preferred Personality Traits

- Smart communicator
- Calm under pressure
- Process-oriented
- Positive attitude
- Assertive yet empathetic
- Fast learner
- Professional follow-up discipline
- Leadership potential

Pay: From ₹25,000.00 per month

Work Location: In person

📌 Operations Manager (Delhi)
🏢 eMediWrite
📍 Delhi