Job Profile - Customer Support Executive

Education Requirement :

- Graduate in any discipline

Experience Requirement :

- Minimum 2 years in E-commerce Customer Support

Location :

- Noida (India)

Job Type :

- Full-time

Compensation :

- upto ₹3.6 (Based on Experience)

Role Overview

You will act as the voice of Rustorange—ensuring every customer interaction feels smooth, helpful, and warm.

Key Responsibilities :

- Provide accurate information on orders, deliveries, sizing, availability, return/exchange policies, and offers. :

- Track and resolve concerns related to delayed shipments, cancellations, refunds, product issues, and exchange requests. :

- Coordinate with internal teams (warehouse, logistics, production, catalog, and design) for quick resolutions.

- Maintain clear customer records and update status in shared trackers/CRM.

- Ensure high customer satisfaction with polite, timely, and solution-oriented communication.

- Escalate recurring issues or critical cases to the manager with proper documentation.

- Support peak sale periods and festive season query load smoothly.

Skills & Competencies :

- Minimum 2 years experience in e-commerce customer support (D2C brand experience preferred).
- Excellent spoken English and clear communication skills (Hindi is a plus).
- Strong customer handling and problem-solving attitude.




- Comfortable managing multiple conversations across channels simultaneously.
- Familiarity with e-commerce workflows :order tracking, RTO, COD issues, exchange/refund cycles, courier coordination .
- Basic proficiency in Google Sheets / Excel and shared documentation tools.
- Calm under pressure and able to handle escalations professionally.
- High ownership, empathy, and ability to represent the brand tone.
- Prior experience with e-commerce brands.
- Has worked on WhatsApp/Instagram support and understands social commerce etiquette.
- Customer-friendly personality with patience and a positive approach.
- Comfortable working independently in a remote setup.

About Rustorange

Rustorange is a quick-growing contemporary modern Indian wear design studio. It is known for its trend setting designs and leads the industry in developing new

Why Join Us

As a creatively-led brand, we’re not just creating clothes — we’re nurturing a space where creativity blooms, stories are told through design, and every piece holds a heartbeat.

We’re on a mission to build a community where creative minds lift each other, grow fearlessly, and turn dreams into something you can wear and live every day.

Come, be a part of something beautiful. Let’s build a world where fashion feels like home.

How to Apply

Pay: Up to ₹360,000.00 per year

Work Location: In person

📌 Customer Support Executive (Noida)
🏢 Rustorange
📍 Noida